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android replay record is blank

Open zxx7x opened this issue 1 year ago • 1 comments

Description

When using sentry-android-replay, the management console can see the replay records, but the screen recording of each record is blank version：7.15.0，8.0.0-beta.1，7.16.0-alpha.1

zxx7x avatar Oct 18 '24 06:10 zxx7x

@zxx7x thanks for reporting! Can you reproduce this issue locally on your device? If so, could you share the log output of the SDK (can be enabled via SentryOptions.setDebug(true))?

markushi avatar Oct 18 '24 11:10 markushi

@zxx7x did you have any time to look into this? Are you using a self-hosted version of Sentry?

markushi avatar Oct 23 '24 12:10 markushi

@markushi Thanks for reply! I have turned on debug mode, but I don't see any error messages. I can see the local Reply file, but the video I see in the management console is blank.My sampleRate is

options.experimental.sessionReplay.onErrorSampleRate = 1.0
options.experimental.sessionReplay.sessionSampleRate = 1.0

Image Image

zxx7x avatar Oct 24 '24 08:10 zxx7x

@@zxx7x what version of self-hosted sentry are you using? I think we don't support replay for self-hosted yet, but would have to double-check

romtsn avatar Oct 24 '24 09:10 romtsn

@romtsn 7.15.0

zxx7x avatar Nov 04 '24 02:11 zxx7x

@zxx7x I meant this: https://github.com/getsentry/self-hosted. I assume you're not using sentry SaaS, but self-hosted?

romtsn avatar Nov 04 '24 09:11 romtsn

@zxx7x any updates on this?

markushi avatar Nov 27 '24 14:11 markushi

@zxx7x we're closing the issue for now since no response was provided for more than a month. Our suspicion is that you're using and older version of self-hosted that does not contain Session Replay for Mobile yet, so we advise you to update the self-hosted version and get back to us if it still does not work. Thanks!

romtsn avatar Dec 12 '24 16:12 romtsn