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MDM/Dogfood behaviors

Open charlie-chance opened this issue 3 years ago • 9 comments

Fleet version: (head to the "My account" page in the Fleet UI or run fleetctl --version) v4.20.x

Operating system: (e.g. macOS 11.2.3) macOS 12.5.1

Web browser: (e.g. Chrome 88.0.4324) Chrome

🧑‍💻  Expected behavior

I've sampled Fleet sandbox and had a temporary sandbox account while also having a mdm account as an employee of Fleet with dogfood admin access. Did not expect the sandbox instance to affect the mdm employee instance. Maybe some sort of prompt to help me while troubleshooting two instances of dogfood?

💥  Actual behavior

My Fleet emblem at the top of my desktop screen is still there, but the information is greyed out. I am unable to log into dogfood. I still receive mdm update notifications/requests on my desktop notifications. Guillaume's quarterly mdm enrollment for Fleeties shows me with two instances in dogfood.

Screen Shot 2022-09-13 at 10 08 04 AM Screen Shot 2022-09-13 at 10 08 15 AM Screen Shot 2022-09-13 at 10 08 35 AM Screen Shot 2022-09-13 at 10 08 44 AM Screen Shot 2022-09-13 at 10 09 12 AM Screen Shot 2022-08-25 at 4 04 15 PM

More info

charlie-chance avatar Sep 13 '22 16:09 charlie-chance

@CharlotteChance you shouldn't be able to log into Dogfood with username/password. Does it work when you use "Sign on with Google"?

Fleet Desktop would be overwritten by the sandbox package that you installed. @GuillaumeRoss do you know how to force a reinstall of the MDM package?

zwass avatar Sep 14 '22 17:09 zwass

@zwass thanks, "sign on with Google" works.

charlie-chance avatar Sep 14 '22 17:09 charlie-chance

Great! I reassigned this to Guillaume for when he returns to get the correct package pushed out. If that works, then I don't think there is a bug here.

If there is any issue, please reassign to Reed.

zwass avatar Sep 14 '22 17:09 zwass

I did a "push apps" action on your laptop @CharlotteChance - if 20m or so after you get online it's still not showing up in Dogfood let me know, we might have to do something a bit more manual.

Thanks!

GuillaumeRoss avatar Sep 19 '22 13:09 GuillaumeRoss

Hey, @GuillaumeRoss we may need to take a second look here. Thanks for your help!

charlie-chance avatar Sep 19 '22 19:09 charlie-chance

I see that the right app was installed about 30m ago. Is this your device? https://dogfood.fleetdm.com/hosts/141

GuillaumeRoss avatar Sep 19 '22 19:09 GuillaumeRoss

Screen Shot 2022-09-21 at 12 38 11 PM

I can get logged in, I'm just not seeing the Fleet info on the Fleet logo. @GuillaumeRoss

charlie-chance avatar Sep 21 '22 18:09 charlie-chance

Ah ok so your machine is on Fleet and works fine, but Desktop is having issues initializing. Can you try rebooting now that we have pushed the right package?

GuillaumeRoss avatar Sep 21 '22 18:09 GuillaumeRoss

@GuillaumeRoss that worked, it's working as expected now. Thank you!

charlie-chance avatar Sep 22 '22 15:09 charlie-chance

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Haiku: Clouds of Fleet towers, Protected from confusion's harms,
User clarity blooms.

fleet-release avatar Jan 15 '23 05:01 fleet-release