dbt_zendesk

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to be completed

fivetran-reneeli

### Is there an existing issue for this? - [X] I have searched the existing issues ### Describe the issue When working through PR #154, a test was written to...

fivetran-joemarkiewicz

[Feature] multiple zendesk instances

5

### Is there an existing feature request for this? - [X] I have searched the existing issues ### Describe the Feature We have multiple zendesk instances in our organization, how...

CaseyLeab

### Is there an existing feature request for this? - [X] I have searched the existing issues ### Describe the Feature Unsure exactly how this would be surfaced in [downstream](https://fivetran.github.io/dbt_zendesk/#!/model/model.zendesk_source.stg_zendesk__user?g_v=1&g_i=stg_zendesk__user%2B%20stg_zendesk__organization%2B)...

fivetran-jamie

zendesk fivetran DBT package is incorrectly calculating values from the source data

11

### Is there an existing issue for this? - [X] I have searched the existing issues ### Describe the issue zendesk fivetran DBT package is incorrectly calculating values from the...

vinay-raju

[Feature] Add Flag for CreatedSolvedClosedSameDay

2

### Is there an existing feature request for this? - [X] I have searched the existing issues ### Describe the Feature This flag would simply signify if a ticket was...

chanafee

## PR Overview **This PR will address the following Issue/Feature:** https://github.com/fivetran/dbt_zendesk/issues/124 **This PR will result in the following new package version:** v0.14.0 **Please provide the finalized CHANGELOG entry which details...

fivetran-jamie

[Feature] Support `periodic_update_time` SLAs

2

### Is there an existing feature request for this? - [X] I have searched the existing issues ### Describe the Feature Currently the `zendesk__sla_policies` data model only supports the following...

fivetran-joemarkiewicz

### Is there an existing feature request for this? - [X] I have searched the existing issues ### Describe the Feature Currently the downstream `zendesk__sla_policies` and `zendesk__ticket_metrics` models do not...

fivetran-joemarkiewicz

[Open investigation] Understanding Zendesk agent replies metric edge cases

3

We are looking for input on the Zendesk agent replies metric. Currently we believe that our model accounts for agent replies in most situations ([see our latest PR](https://github.com/fivetran/dbt_zendesk/pull/102)). But we...

fivetran-avinash