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Not showing after install

Open abcardim opened this issue 8 years ago • 68 comments

First of all, thank you for your work on this add-in.

I want to use it but even after installing the right .msi file for my version of office (x86 onenote) and checking "add-ins" to see that it is in fact active, nothing shows up on my menus/toolbar or on the "customize ribbon" window. I can't figure out what I might be doing wrong.

abcardim avatar Jul 25 '17 12:07 abcardim

I too am having this issue since I installed the x86 update. I thought it was just me, and was going to troubleshoot this weekend. If it's you too maybe it's a bit of a bug. Post if you find out what caused it @abcardim , cheers.

john-hutchinson avatar Jul 25 '17 13:07 john-hutchinson

Can you try run to Onenote as administrator, to see if addin will be loaded. Unfortunately, my laptop with 32-bit Office is sent for repair so I can't try it myself.

elvirbrk avatar Jul 25 '17 14:07 elvirbrk

Yes interestingly the menu shows up fine when I run it as administrator! Should I change the permissions of a directory somewhere so my user can 'see' the plugin when not elevated to administrator?

john-hutchinson avatar Jul 25 '17 14:07 john-hutchinson

Can you try now to run it as normal user, I think it should work now. It probably needs admin rights just first time for some initialization.

elvirbrk avatar Jul 25 '17 14:07 elvirbrk

Hey, unfortunately no dice. I launched as administrator, got the menu, entered a code snippet, closed. Then re-open as normal and the plugin menu is AWOL. Not a deal breaker for the moment for me at least. I'll run it as admin 👍

john-hutchinson avatar Jul 25 '17 14:07 john-hutchinson

I actually gave up and installed x64 version of microsoft office. Used your standart .msi file and it worked first time, without admin rights! Thanks for the add-in 👍

abcardim avatar Jul 26 '17 13:07 abcardim

I did a re-upload of working 32-bit msi file. At least it's working for me :) So please try it.

elvirbrk avatar Jul 28 '17 06:07 elvirbrk

Hey, I've just removed the last version then re-installed the current 32bit installer. It still needs One Note to be launched as an administrator to show the NoteHighlight tab at the top. All I've done is set OneNote's advanced properties on the shortcut to "Run as Administrator", the UAC prompt happens at launch but it's not a big deal. Thanks for making an awesome add in! I'll investigate some more when I have time and if I fix it will report back.

john-hutchinson avatar Jul 28 '17 09:07 john-hutchinson

Ok, thanks for trying. I'll leave this issue open in case someone else encounters same problem.

elvirbrk avatar Jul 28 '17 10:07 elvirbrk

Same issue. 64bit OS & install, tried with admin but it didn't work

sglindsey avatar Jul 28 '17 10:07 sglindsey

@sglindsey your OS might be 64bit but is your Office / OneNote install 64 bit? Most peoples will be x86. Reason I guess yours is, is because launching as admin isnt showing it either. Try uninstalling the x64 and installing the x86 and see if you have the same deal.

john-hutchinson avatar Jul 28 '17 10:07 john-hutchinson

Works without admin, thanks

sglindsey avatar Jul 28 '17 10:07 sglindsey

john - yes, that was it for me: even though my Office 2016 suite is all 64bit, the OneNote app is only 32bit. Never knew/noticed that before! So uninstalling the 64bit version of NoteHighlight and using the 32bit version worked perfectly - thanks!

mfaerber avatar Jul 28 '17 15:07 mfaerber

I've just found out what this is caused by, at least for me. I was googling the problem after I saw the new release and found this:

Additionally, please open registry editor and navigate to “HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins”. Check the LoadBehavior for this specific add-ins. By default, this entry is set to 3, which specifies that the VSTO Add-in is loaded at startup.

I changed this to Onenote instead of Word and it worked a treat! (Mine was set to 2 originally). “HKEY_CURRENT_USER\Software\Microsoft\Office\Onenote\Addins”. Check the LoadBehavior for this specific add-ins. By default, this entry is set to 3,

Original solution for a different program was found here (to give credit where it's due). https://social.technet.microsoft.com/Forums/lync/en-US/66b76d18-711a-49bb-ae9f-9dae946e82d7/addin-will-only-run-if-word-is-run-as-administrator?forum=Office2016ITPro

john-hutchinson avatar Aug 01 '17 13:08 john-hutchinson

Might be something worth writing in the installer, but maybe not if its only 2 people with the issue.

john-hutchinson avatar Aug 01 '17 13:08 john-hutchinson

Thanks @john-oegen for your effort. Installer is already setting that reg key, so I don't know why or who changed that value. Anyway, I'll close this for now and put a link to this issue inside "readme" in case other people face similar issue.

elvirbrk avatar Aug 04 '17 10:08 elvirbrk

No problem @elvirbrk , thanks for sorting my code snippet documenting problem! Must just be something on my machine then, not unusual for my stuff.

john-hutchinson avatar Aug 04 '17 10:08 john-hutchinson

it works! i try to install x86.msi version in windows 7 x64 version. and it worked, im sure the onenote 2016 is x64 version.

loganylwu avatar Aug 08 '17 10:08 loganylwu

Hi

I have this issue now. Changing to admin did not work, interestingly I have checked the registry for the key and there is no key created under onenote/addIns , its just empty. What should I do now?

pawelkosi avatar Oct 24 '17 10:10 pawelkosi

Same here : no ribon showing up

  • Windows 10 x64, One note desktop 2016
  • Tried with both the x86 et amd64 version of the Addin
  • Started OneNote with and without admin privilege
  • I also have nothing in HKEY_CURRENT_USER\Software\Microsoft\Office\Onenote\Addins
  • I tried to add the LoadBehavior entry (DWORD, value 3), didn't change the result.

jeremybeaume avatar Oct 24 '17 17:10 jeremybeaume

I had this issue, but fixed it without registry edits.

  1. After installing the NoteHighlight2016 MSI, restart the computer
  2. Run OneNote as admin.
  3. Go to File --> Options
  4. Click the "Add-ins" Tab. You should see this addin under 'active' or 'inactive'. If it's 'inactive'...
  5. At the bottom of this dialog at the "Manage" label, select "COM Add-ins" and click "Go..."
  6. Add the check mark to the NoteHighlight2016 addin and hit OK.
  7. Restart OneNote as non-admin.

flybotix avatar Nov 15 '17 15:11 flybotix

I've tried the steps you've described @flybotix , NoteHighlight2016 Addin is considered as an active addin but the component is still not showing up ...

sachaandre avatar Nov 16 '17 08:11 sachaandre

After installing english language for office (I only had french language for my office apps), it magically worked ! 👍

sachaandre avatar Nov 16 '17 08:11 sachaandre

Different flavour of problem - I installed 32 bit on 32 bit Office. Program appears as installed in control panel. Opened onenote, no new tab. Tried activating add-in, but nothing changed. Closed and restarted and ran as administrator. Followed same process, same result. Closed it again, now cannot open onenote at all. I get a message about it cleaning up, and then another saying to restart! Have uninstalled, but not yet restarted, and still cannot open onenote.

ottadini avatar Nov 28 '17 07:11 ottadini

I resolved this by uninstalling x86 then installed NoteHighlight2016.msi (x64) windows 10 then asked me to allow the file as it looked suspicious, i allowed then BAM! worked

steveberrill avatar Nov 29 '17 20:11 steveberrill

can Onenote 2013 can use this NoteHighlight2016 ?

kik1919 avatar Dec 06 '17 07:12 kik1919

can Onenote 2013 can use this NoteHighlight2016 ?

@kik1919 I think some people have reported it working in 2013 version, like here #14

elvirbrk avatar Dec 06 '17 07:12 elvirbrk

Wow, it works fine with me , when I remove the x64 and reload with the x86. Thanks a lot, it helps!

zhuheyang avatar Jan 05 '18 02:01 zhuheyang

Same problem here. Onenote 2016 x64, so used the 64bit msi. I can see it on disabled com addins, but when I enable it, onenote no longer starts. "Cleaning up, very sorry" message.

TrueOsiris avatar Jan 11 '18 10:01 TrueOsiris

Reopened for better visibility.

elvirbrk avatar Jan 18 '18 14:01 elvirbrk