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Cannot start Element App after App Update from Google Play

Open 1MichaS1 opened this issue 10 months ago • 1 comments

Steps to reproduce

  1. Old version before Update: 1.1.14 [40101142] (G-b2915)
  2. New Version after Update from Google Play: 1.3.6 [40106362] (G-5179f934)
  3. Start App

Outcome

What did you expect?

I expect app to start normally with my profile still intact.

What happened instead?

Startup Screen shows for a fraction of a second, then it disappears. Same after restarting phone. Cannot access my profile any more! Just cleaning app's cache does not help. I need to delete my whole app's memory (same as deinstall and fresh reinstall), but by this my instance is lost and I need to start a new one where all my old messages appear as non-authtifiable.

Your phone model

All (Samsung and Shiftphone)

Operating system version

Android 14 and Android 10 likewise.

Application version and app store

See "Steps to reproduce"

Homeserver

matrix.org

Will you send logs?

No

Are you willing to provide a PR?

No

1MichaS1 avatar Mar 19 '25 20:03 1MichaS1

I'm having the same issue, Lineage 22.1 (Android 15) on a Pixel 3 XL using Synapse installed via matrix-docker-ansible-deploy.

altsalt avatar Mar 27 '25 18:03 altsalt