[Bug]: Fatal error occurred,

[bkurt78]

What happened?

I was trying to rip a fairly new blu ray disc and in the during the process of reading the disc it got to the point of just having mentioned starting java in the process and then the application stops and pops up the error that a Fatal error occurred, program will now exit.

I'm attaching the screen shot of when the error occurred. This is using the 1.16.5 rev 429 version of the snap. Let me know if I should try something else.

What should have happened?

Should have opened the disc without error.

Output of snap info $snap_name

ame:      makemkv
summary:   Backup your DVD and Bluray discs
publisher: Daniel Llewellyn (diddledani)
store-url: https://snapcraft.io/makemkv
contact:   https://github.com/diddlesnaps/makemkv/issues
license:   unset
description: |
  MakeMKV is your one-click solution to convert video that you own into free
  and patents-unencumbered format that can be played everywhere. MakeMKV is
  a format converter, otherwise called "transcoder". It converts the video
  clips from proprietary (and usually encrypted) disc into a set of MKV
  files, preserving most information but not changing it in any way. The MKV
  format can store multiple video/audio tracks with all meta-information and
  preserve chapters. There are many players that can play MKV files nearly
  on all platforms, and there are tools to convert MKV files to many
  formats, including DVD and Blu-ray discs.
  
  Additionally MakeMKV can instantly stream decrypted video without
  intermediate conversion to wide range of players, so you may watch Blu-ray
  and DVD discs with your favorite player on your favorite OS or on your
  favorite device.
  
  - Reads DVD and Blu-ray discs
  - Reads Blu-ray discs protected with latest versions of AACS and BD+
  - Preserves all video and audio tracks, including HD audio
  - Preserves chapters information
  - Preserves all meta-information (track language, audio type)
  - Fast conversion - converts as fast as your drive can read data.
  - No additional software is required for conversion or decryption.
  - Available for Windows, Mac OS X and Linux
  - Functionality to open DVD discs is free and will always stay free.
  - All features (including Blu-ray decryption and processing) are free
  during BETA.
  
  --
  
  - Upstream Project: https://www.makemkv.com/
  - snapcraft.yaml Build Definition:
  https://github.com/diddlesnaps/makemkv/blob/master/snap/snapcraft.yaml
commands:
  - makemkv
  - makemkv.makemkvcon
snap-id:      oQi5445Bw83J591pCgmPm8lCBNkvrL0w
tracking:     latest/edge
refresh-date: 18 days ago, at 23:51 EST
channels:
  latest/stable:    1.16.5 2021-12-20 (416) 324MB -
  latest/candidate: ↑                             
  latest/beta:      ↑                             
  latest/edge:      1.16.5 2022-01-28 (429) 324MB -
installed:          1.16.5            (429) 324MB -

Output of snap connections $snap_name

nterface              Plug                      Slot                            Notes
content[gtk-3-themes]  makemkv:gtk-3-themes      gtk-common-themes:gtk-3-themes  -
content[icon-themes]   makemkv:icon-themes       gtk-common-themes:icon-themes   -
content[sound-themes]  makemkv:sound-themes      gtk-common-themes:sound-themes  -
desktop                makemkv:desktop           :desktop                        -
desktop-legacy         makemkv:desktop-legacy    :desktop-legacy                 -
gsettings              makemkv:gsettings         :gsettings                      -
hardware-observe       makemkv:hardware-observe  :hardware-observe               -
home                   makemkv:home              :home                           -
network                makemkv:network           :network                        -
opengl                 makemkv:opengl            :opengl                         -
optical-drive          makemkv:optical-drive     :optical-drive                  -
optical-drive          makemkv:optical-write     -                               -
process-control        makemkv:process-control   -                               -
removable-media        makemkv:removable-media   -                               -
unity7                 makemkv:unity7            :unity7                         -
wayland                makemkv:wayland           :wayland                        -
x11                    makemkv:x11               :x11                            -

Output of snap version

snap    2.54.2+20.04ubuntu2
snapd   2.54.2+20.04ubuntu2
series  16
ubuntu  20.04
kernel  5.4.0-99-generic

Relevant log output

No response

Teminal output of app

Qt: Session management error: Could not open network socket
info string reallocated, size=989

[bkurt78]

Screen shot of error:

[lucyllewy]

Can you try running snap connect makemkv:optical-write and then restart makemkv and try ripping the same disc again?

[bkurt78]

I tried that and I no longer receive the message about failing to retrieve full access to the drive, but makemkv still errors out at the same spot and otherwise pops up the same message at the same time.

[bkurt78]

I also tried downgrading to stable just to see if that helped at all but that didn't help matters either. Just thought I would make the note of that.

[lucyllewy]

Is it only one specific disc that you're having trouble with? can you try with a different disc if you haven't already?