cph-cachet
Issue on Android showing steps 0 always
On IOS devices it's working good, taking data from apple health successfully but when comes in android, its always showing 0 steps, i have all the setup for Android, even not getting any type of error still showing 0 steps don't know why...all permissions are enabled, app is also showing inside health connect settings on device...don't know how the issue is occurring.
We have checked health connect on device settings that all permissions are allowed for the application which using health connect, still showing zero step count on the app.
If we write data manually from the app itself for the steps taken that its already showing inside health and access of health connect, but when when we takes steps physically then it not showing the data. returning 0 steps always.
We have checked the on different android versions, still same issue persists.
Please help
Hi,
If the appropriate permissions have been granted, most likely the data isn't being written to Health Connect. I've tested with a Samsung Galaxy Watch which syncs to Health Connect through Samsung Health and it correctly reports steps. What are you using to collect step data?
@yogeshButani same error currently ? if you find any solution please update me
Previously I was using pedometer package and it got the steps data fine for android devices. Now, using health connect, it turns up 0 for everything. No special app was used before such as Google Fit or Samsung Health to "collect" or "send" the steps data and my teammate gave all the permissions requested. Health Connect itself on his phone says everything is 0 though, which I think is also strange, if the pedometer was able to capture his steps fine without any other app like Google Fit or whatnot.
