vscode extension stops working produces no results. chat also stops working.

[jamie1911]

please complete the following information:

• OS version: Windows 11
• Editor version: 1.87 user setup
• Programming language: python
• TabNine extension version: TabNine.tabnine-vscode v3.73.0

Editor console logs:

11:28:52 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Autocomplete":{"filename":"/home/jamie/code/personal/infrastructure/aws/accounts/management/iam.py","before":"import json\n\nimport pulumi\nimport pulumi_aws as aws\n\naws.iam.Role(\n    \"gitlab-deployment-job\",\n    name=\"deployment-job\",\n    path=\"/iac/gitlab/\",\n    assume_role_policy=json.dumps(\n        {\n            \"Version\": \"2012-10-17\",\n            \"Statement\": [\n                {\n                    \"Action\": \"sts:AssumeRole\",\n                    \"Effect\": \"Allow\",\n                    \"Principal\": {\n                        \"AWS\": \"arn:aws:iam::xxxxx:user\",\n                    },\n                }\n            ],\n        }\n    ),\n    managed_policy_arns=[\"arn:aws:iam::aws:policy/xxxx\"],\n)\n\naws.iam.Role(\n    \"administrator-access\",\n    name=\"administrator-access\",\n    path=\"/admins/\",\n    assume_role_policy=json.dumps(\n        {\n            \"Version\": \"2012-10-17\",\n            \"Statement\": [\n                {\n                    \"Action\": \"sts:AssumeRole\",\n                    \"Effect\": \"Allow\",\n                    \"Principal\": {\n                        \"AWS\": [\n                            \"arn:aws:iam::xxxxx:user/xxx/xxx\",\n                        ],\n                    },\n                }\n            ],\n        }\n    ),\n    managed_policy_arns=[\"arn:aws:iam::aws:policy/xxx\"],\n)\n\n\n","after":"","region_includes_beginning":true,"region_includes_end":true,"max_num_results":5,"offset":1266,"line":50,"character":0,"indentation_size":4}} 

11:29:17 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Prefetch":{"filename":"extension-output-TabNine.tabnine-vscode-#1-Tabnine"}} 

11:29:18 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Workspace":{"root_paths":["/home/jamie/code/personal/infrastructure"]}} 

11:29:22 GMT-0500 (Eastern Standard Time) [DEBUG]: Updating root paths for project infrastructure [WSL: Ubuntu]: ["/home/jamie/code/personal/infrastructure"] 

[4] [2024-03-03:11:29:27 TabNine ERROR] Error running vdb Qdrant process did not connect within PT60S

[4] Error: Server exited with status Exited(101)

[4] [2024-03-03:11:29:36 WD-TabNine INFO] stop watching process 33009-TabNine-server-runner

11:29:38 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Features":{}} 

11:29:38 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Could not get enabled capabilities 

11:29:39 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Notifications":{}} 

11:29:40 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"StatusBar":{}} 

11:29:52 GMT-0500 (Eastern Standard Time) [DEBUG]: Updating root paths for project infrastructure [WSL: Ubuntu]: ["/home/jamie/code/personal/infrastructure"] 

11:30:00 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Features":{}} 

11:30:00 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Could not get enabled capabilities 

11:30:01 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Notifications":{}} 

11:30:02 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"StatusBar":{}} 

11:30:03 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"State":{}} 

11:30:22 GMT-0500 (Eastern Standard Time) [DEBUG]: Updating root paths for project infrastructure [WSL: Ubuntu]: ["/home/jamie/code/personal/infrastructure"] 

11:30:23 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Features":{}} 

11:30:23 GMT-0500 (Eastern Standard Time) [WARN]: Binary not returning results, it is being restarted. 
11:30:00 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Features":{}} 
11:30:00 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Could not get enabled capabilities 
11:30:01 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Notifications":{}} 
11:30:02 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"StatusBar":{}} 
11:30:03 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"State":{}} 
11:30:23 GMT-0500 (Eastern Standard Time) [ERROR]: Error: Binary request timed out. {"Features":{}} 
11:30:23 GMT-0500 (Eastern Standard Time) [WARN]: Binary not returning results, it is being restarted. 

Issue Details:

TabNine stops working after a few minutes. Restarting vscode doesn't always solve it. Usually deleting ~/.config/TabNine will resolve it for the life of the session. However, upon next launch of vscode completions do not show.

I am able to replicate on two separate laptops.

gz#30083

(related to Zendesk ticket #30083)

[TzufTabnine]

Hi @jamie1911 , Please delete Tabnine completely from your machine. See here how to do that. Then re-install. Please send us the VSCode log files (devtools +engine). See here how to do that. Also, if you have a proxy, please send us a screenshot of the IDE proxy settings. Try running the curl command in your terminal to your server URL and send us the output. If you are on SaaS: curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health

curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health (https://c2.p.tabnine.com/health)

[jamie1911]

Hi @jamie1911 , Please delete Tabnine completely from your machine. See here how to do that. Then re-install. Please send us the VSCode log files (devtools +engine). See here how to do that. Also, if you have a proxy, please send us a screenshot of the IDE proxy settings. Try running the curl command in your terminal to your server URL and send us the output. If you are on SaaS: curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health

curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health (https://c2.p.tabnine.com/health)

Thanks, I was able to clean the extension, reinstall and enable the logs. Where can I send the logs?

curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health
{"ok":true}
Roundtrip time is: 0.396863

curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health
App version cd7f1e054c4464c25d7d85c01491d2664400813d
Roundtrip time is: 0.205719

[TzufTabnine]

@jamie1911 Please send it to [email protected]

[jamie1911]

@jamie1911 Please send it to [email protected]

I was able to send the logs in.

I reviewed the logs as well and there are a lot of ERRORS about TLS connections to cloud.tabnine.com

Reviewing multiple online test sites, they also can't connect to cloud.tabnine.com: https://www.ssllabs.com/ssltest/analyze.html?d=cloud.tabnine.com

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.