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No subtitles when using OneDrive for Business

Open Gjur0 opened this issue 5 years ago • 23 comments

Hi, I have still problem with plugin it doesn't pull the subtitle out of onedrive bussines. I did STRM file right, but it loads only integrated subtitle from mkv file. Srt file doesn't load even movie and subtitle have same name.

This is my log file: https://paste.kodi.tv/pumicaliko.kodi

0 1 2

Gjur0 avatar Feb 03 '21 23:02 Gjur0

Your log file is not in debug mode. First enable the debug mode, then play your video again. Do the playing by navigating thru the addon, not the library, so I can see more information in the debug log file.

cguZZman avatar Feb 04 '21 15:02 cguZZman

Here is new log file:

https://paste.kodi.tv/omutazisoc.kodi

Gjur0 avatar Feb 04 '21 15:02 Gjur0

I can see the subtitle file in the list, but the API for business is not returning it when searching by name. Do another test again by renaming one of your episodes. Just remove the spaces for now in both files, video and subtitle, and try playing it again. Also post the debug log file again for this test.

cguZZman avatar Feb 04 '21 15:02 cguZZman

New log file:

https://paste.kodi.tv/ulupeziqok.kodi

Gjur0 avatar Feb 04 '21 16:02 Gjur0

May be I was not clear in my previous request. The renaming I'd like to test is to remove all spaces in the file name, not just adding '-test' to the file name. For example, can you rename your file Star Trek Voyager - 1x04 - Time and Again-test.mkv to StarTrekVoyager-1x04-TimeandAgain-test.mkv? (all spaces were removed). Or you can rename it as you want, but no spaces whatsoever. Same for the subtitle.

cguZZman avatar Feb 04 '21 16:02 cguZZman

Sorry, I read superficially, here is a new log file

https://paste.kodi.tv/egowowawur.kodi

Gjur0 avatar Feb 04 '21 18:02 Gjur0

Looks like spaces are not the problem. Last test: can you remove also the hyphen characters?

cguZZman avatar Feb 04 '21 19:02 cguZZman

https://paste.kodi.tv/otadojezet.kodi

Gjur0 avatar Feb 04 '21 19:02 Gjur0

Thanks for your logs. Looks like an issue with the search api for onedrive for business. The addon is doing the search of the subtitle correctly. It works correctly with a personal account. I currently have no business account to check it out further. So there is not much I can do from here.

If anybody wants to temporary share an account it will be very welcome.

cguZZman avatar Feb 04 '21 19:02 cguZZman

Thanks for your logs. Looks like an issue with the search api for onedrive for business. The addon is doing the search of the subtitle correctly. It works correctly with a personal account. I currently have no business account to check it out further. So there is not much I can do from here.

If anybody wants to temporary share an account it will be very welcome.

Do you need access to one account? I can give to you

marciomaiden avatar Mar 08 '21 23:03 marciomaiden

Yeah, that would be great. Please send me the details to carlosguzmang at protonmail.com

cguZZman avatar Mar 08 '21 23:03 cguZZman

Yeah, that would be great. Please send me the details to carlosguzmang at protonmail.com

If just send you the details

marciomaiden avatar Mar 08 '21 23:03 marciomaiden

Received. Will recheck this issue with your account soon. Thanks

cguZZman avatar Mar 08 '21 23:03 cguZZman

I'm having the same problem with my business account.

felipefgf12 avatar Mar 12 '21 15:03 felipefgf12

is there any update for subtitle on OneDrive for Business account?

thanks

kampred avatar Mar 23 '21 11:03 kampred

is there any update for subtitle on OneDrive for Business account?

thanks

felipefgf12 avatar Apr 18 '21 00:04 felipefgf12

It is confirmed that this is an issue in the API of OneDrive for Business, and specific to some business accounts. It is not an addon issue. I will post the link of the issue opened in OneDrive so you guys can track it there.

cguZZman avatar May 19 '21 11:05 cguZZman

It is confirmed that this is an issue in the API of OneDrive for Business, and specific to some business accounts. It is not an addon issue. I will post the link of the issue opened in OneDrive so you guys can track it there.

that's a bummer! could you share us the link now? thanks.

felipefgf12 avatar Jun 21 '21 00:06 felipefgf12

but I can still select the subtitle manually, is it possible to make this process automatically? thanks

oyuntuayC avatar Feb 05 '22 21:02 oyuntuayC

Reporting that this is still an issue (for OneDrive Business Accounts). Thanks.

jhayc1 avatar Aug 28 '23 05:08 jhayc1

but I can still select the subtitle manually, is it possible to make this process automatically? thanks

how can you select it mannualy? If i browse to the movie folder no srt file is shown to download... thanks

eras3r86 avatar Nov 11 '23 22:11 eras3r86

Today, 2024/aug/28, external subtitles *.srt cannot be played. Will there be any updates to correct it?

chonpc avatar Aug 28 '24 09:08 chonpc