"forgot" password is not working.
Found a bug? Please fill out the sections below. 👍
Issue Summary
I am unsure why my password no longer works, I certainly didnt change it. So I am trying to hit "forgot" using my email (which is in an apple "hide my email"), and I am not getting an email to reset. I tested the email address form another email address and it works fine. your system is not sending out a reset password email to me.
Steps to Reproduce
- go to login page
- clock on "Forgot?"
- put in the correct email that matches the login email
- don't get an email, so I cant get in, which means I cant even get support
You should be able to get help without logging in.
Actual Results
- I don't get a reset email
Expected Results
-I should get a reset email
Technical details
- I am using the browser version with Safari (let me try with chrome - ok, doing everything with chrome didn't help.
- Mac OS (ok, let me try from windows on Mac....nope didnt work form there either either Edge)
Evidence
- with Safari, with chrome on Mac. With windows on Mac with parallels with edge. Each time trying to log in, getting password wrong. I have tried with 2 different email accounts, and tried once yesterday and today, many times. there should be a buffer full of attempts somewhere on your side.
I'd like to put the email address here, but I don't want it to attract a bunch of spam. Let's just say that the first part of it is [email protected]
Yikes! We’ll look into this. 🙏🏼
just worked for me.
I figured it out… I changed my login email address. My apologies. On Oct 16, 2024 at 8:26 PM -0400, Keith Williams @.***>, wrote:
just worked for me. IMG_4772.png (view on web) — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>