Unable to send BTC

Open kritikamurari93 opened this issue 5 years ago • 2 comments

I am trying to send my stored BTC to another wallet but I'm unable to do so. It keeps asking for an encrypt password, which I do not remember setting up. Even when I'm trying to take a backup, it shows a prompt to enter the encrypt password. Is there any other way to send my BTC? Have I lost my precious investment? I have tried every possible password combination but have failed to unlock it as of now. Any help would be much appreciated

Dec 16 '20 15:12 kritikamurari93

If you don't remember your encrypt password then you can delete it, but for this you need to have your recovery phrase (12 words).

So, only if you have your 12 words go to Settings -> tap on your key in Crypto Wallets & Keys section -> finally tap on "Clear Encrypt Password" in Security section and re import your key.

I hope this will help.

Dec 16 '20 19:12 rastajpa