Incorrect IP Addresses

[CannaGo]

Urgent: We are currently using your API in our application for user sign up and users who are within our state are getting denied access from our app because their IP address is being listed as if they are in a different state. This is only happening in select cases but not with every one of our users. Is this a known bug and are there any current fixes that can be implemented? Thank you for any help that can be provided.