[Question][Jira] Service Project Type Support?

[tc-jason-gregory]

Question

I'm not able to select projects in Jira Cloud that are "Service Project" type. It appears DevLake can only see the "Software Project" type. My incidents are captured under the "Service Project" so I cannot connect them in to produce certain Dora metrics. Is this something the application is intended to support?

[dosubot[bot]]

Hey @tc-jason-gregory! I'm here to help you with any bugs, questions, or contributions you have. Let's solve this together!

Yes, DevLake supports selecting "Service Project" types in Jira Cloud to produce DORA metrics. According to the documentation, DevLake can use Jira issues as sources for incidents data, and you can configure the DORA-related scope config to define what "incidents" are for each data source. Specifically, you can select the Jira issue type that corresponds to incidents, such as "DORA Incident" ^[1][2].

If you are unable to see "Service Project" types, it might be due to access restrictions or configuration issues. Ensure that your Jira Auth Token has sufficient permissions and that you have configured the necessary transformation rules and sync settings ^[3][4][5].

To continue talking to Dosu, mention @dosu.

[Startrekzky]

Hi, do you mean projects in the Jira Service Desk? They're not supported now. And we have no plan supporting them in the short term.

[tc-jason-gregory]

Yes, thanks. I'll look for another means to get incidents into DevLake via the Software Project type as Service project type not intended to be supported. Appreciate your prompt response. Great project!!!!

[github-actions[bot]]

This issue has been automatically marked as stale because it has been inactive for 60 days. It will be closed in next 7 days if no further activity occurs.

[github-actions[bot]]

This issue has been closed because it has been inactive for a long time. You can reopen it if you encounter the similar problem in the future.