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[Bug]: Transaction failed when sending money from COOP bank to M-PESA

Open MwitaBrian opened this issue 2 years ago • 1 comments

Description

Transaction failed when sending money from COOP bank to M-PESA. The transaction checks balance instead and returns sms showing bank account balance.

Steps to reproduce

  1. Open the Stax app.
  2. Tap the send money icon.
  3. Select Pay with COOP bank.
  4. Select recipient network as Mpesa.
  5. Select send money to myself.
  6. Enter amount.
  7. Tap continue
  8. Tap on Connect now when prompted to finish importing account.
  9. Select the sim connected to bank account.
  10. Enter pin and wait for transaction to complete.
  11. Pay attention to the transaction screen which displays bank account balance despite the transaction being to send money to M-pesa.

Expected result

A success status and amount sent is displayed on the transaction screen after sending money from COOP to Mpesa.

Actual result

A success status is displayed but the transaction checks bank balance and returns sms showing bank account balance.

Link to screenshots/screen recordings

No response

Suggested solution

No response

Device name

Samsung Galaxy A50

Android OS

11

App version

1.19.6

Config version

20230223000057

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this transaction?

Safaricom

Stax device ID or email address

76f877283734ee49

MwitaBrian avatar Feb 24 '23 19:02 MwitaBrian

Note: COOP Bank fetch account has a bug; users can check their balance but cannot buy airtime or send money because they keep getting a request to add the account and when they do so, it ends as a check balance transaction

Cc @davkutalek @jumaallan

jimiegha avatar Feb 28 '23 20:02 jimiegha