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[Bug]: Transaction service fails when sending money to Mpesa from KCB

Open larrymiami opened this issue 3 years ago • 0 comments

Description

Send money service fails with an error "We received only a partial response from KCB Bank. We don't think this transaction worked. Please try again."

Steps to reproduce

  1. Open the Stax app.
  2. On the home screen, click on the send money icon.
  3. On the “pay with” input field, select the bank.
  4. On the “recipient network” input field, select Mpesa.
  5. On the “send money to” radio button, select myself, enter the desired amount and click on the continue button.
  6. When prompted with “finish importing account” click the connect now button.
  7. Pay attention to the transaction details page.

Expected result

A confirmation message is received and transaction details are displayed on the screen.

Actual result

A failed status appears with the error "We received only a partial response from KCB Bank. We don't think this transaction worked. Please try again."And a USSD is triggered to complete the transaction.

Link to screenshots/screen recordings

https://drive.google.com/drive/folders/1CF5y155atrmNTNCOPXy9p8hJbP5bzoB_?usp=sharing

Device name

Nokia 3.2

Android OS

11

App version

1.18.9

Config version

20230104174908

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this test?

Safaricom

Stax device ID or email address

ae3a4fb4d6502412

larrymiami avatar Jan 05 '23 16:01 larrymiami