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Uninstaller don't remove File Converter files even when uninstall is successful

Open Tichau opened this issue 1 year ago • 1 comments

Describe the bug When trying to uninstall File Converter, registry keys are correctly removed, explorer extension is correctly unregistered but files are not removed from install directory.

To Reproduce Steps to reproduce the behavior:

  1. Install File Converter.
  2. Uninstall File Converter.
  3. Notice that files are preset in install folder (C:\Program Files\File Converter)

Expected behavior Install folder should be deleted after successful uninstall.

Screenshots and Logs MSI uninstall logs: vmmsi.log

Desktop (please complete the following information):

  • OS: Windows 11 64bits

Tichau avatar Mar 10 '24 23:03 Tichau

All components are marked as Disallowing uninstallation of component: {guid} since another client exists during the uninstallation. I can't find a way to understand why.

For now the workaround to uninstall File Conveter is:

  • Restart explorer.exe (or your computer)
  • Remove File Converter install folder (by default C:\Program Files\File Converter).

Tichau avatar Mar 10 '24 23:03 Tichau