Create ticketing system apps (CASES)

[frikky]

Using the App creator, OpenAPI or Python directly, create integrations with the ticketing platforms below.

Minimal use-cases:

• Open ticket
• Update ticket
• Comment ticket (if not an update)
• List Tickets
• Merge ticket
• Search for ticket(s)
• Upload file(s)
• Download file(s)

Optional if applicable:

• Add artifact / Indicator like IP and domain (security specific)

Workflow example to add:

• Syncronize tickets with another ticketing system (cases) every 5 minutes. When a new ticket comes, send a message to messaging app (communication)

Ticketing systems:

• [x] Github Notifications
• [ ] MSSP (any you use / your own)
• [X] TheHive
• [X] ServiceNow
• [x] Jira
• [ ] OTRS
• [ ] AlientVault USM
• [ ] Sumo Logic
• [ ] IBM resilient
• [ ] D3 Security
• [ ] Swimlane
• [ ] #265
• [X] Secureworks
• [X] HappyFox
• [ ] RTIR
• [x] PagerDuty
• [x] Zoho
• [x] ConnectWise
• [ ] Computer Associates Service Desk
• [x] #263
• [ ] CoDesk
• [ ] #264
• [ ] NinjaOne ticketing
• [ ] Jamf
• [ ] FreshService
• [ ] TOPDesk
• [ ] Pulseway
• [ ] N-central
• [ ] VIZOR
• [ ] Caspio
• [ ] OpsGenie
• [ ] AssetSonar

CI/CD:

• [ ] Gitlab
• [ ] Sonarqube
• [ ] Github actions
• [ ] GCP
• [ ] AWS