Postman post 9.19 fails to start

[Jogai]

Bug Report

Package Name: Postman

Current Behaviour

Shows a white panel for a few seconds and quits

Expected Behaviour

Start postman

Additional context/output

cmd output:

The disableGPU setting is set to undefined
Not disabling GPU
ProtocolHandler~init - Success with status: true]
Main~createDefaultWorkingDir - Default working dir creation already attempted
1659431848652 main info "Booting Postman 9.25.2, win32-10.0.19043 on x64"
1659431848653 main info "EventBus~initialize - Success"
1659431848655 main info "Proxy configuration has not been setup"
1659431848656 main info "CloudProxyManager~init - Success"
1659431848658 main info "UpdateHandler~init - Success"
1659431848659 main info "LeaderSelection: Initialized successfully"
1659431848660 main info "VersionDependencyService: Initialized successfully"
1659431848698 main info "GPU detected VID 5140 DID 140 ACTIVE false"
1659431848700 main info "GPU detected VID 5140 DID 140 ACTIVE false"
[4928:0802/111729.672:ERROR:command_buffer_proxy_impl.cc(125)] ContextResult::kTransientFailure: Failed to send GpuControl.CreateCommandBuffer.
1659431850625 main info "RuntimeIPCAgent~started: Success"
1659431854067 main info "UpdateHandler~app-update-events - Received event",{"name":"checkForElectronVersionUpdated","namespace":"appUpdate"}
1659431854070 main info "@postman/app-updater: version Updated","9.19.0","9.25.2"
1659431854075 main info "UpdateHandler~app-update-events - Received event",{"name":"electronVersionUpdated","namespace":"appUpdate","data":{"lastKnownVersion":"9.19.0","currentVersion":"9.25.2"}}
Error: spawn C:\Users\User\scoop\apps\postman\Update.exe ENOENT
    at Process.ChildProcess._handle.onexit (node:internal/child_process:282:19)
    at onErrorNT (node:internal/child_process:480:16)
    at processTicksAndRejections (node:internal/process/task_queues:83:21)
1659431854082 main error "Main~handleUncaughtError - Uncaught errors",{"errno":-4058,"code":"ENOENT","syscall":"spawn C:\\Users\\User\\scoop\\apps\\postman\\Update.exe","path":"C:\\Users\\User\\scoop\\apps\\postman\\Update.exe","spawnargs":["--createShortcut=Postman.exe","--shortcut-locations=StartMenu"],"name":"Error","message":"spawn C:\\Users\\User\\scoop\\apps\\postman\\Update.exe ENOENT","stack":"Error: spawn C:\\Users\\User\\scoop\\apps\\postman\\Update.exe ENOENT\n    at Process.ChildProcess._handle.onexit (node:internal/child_process:282:19)\n    at onErrorNT (node:internal/child_process:480:16)\n    at processTicksAndRejections (node:internal/process/task_queues:83:21)"}
Main~handleUncaughtError - Uncaught errors Error: spawn C:\Users\User\scoop\apps\postman\Update.exe ENOENT
    at Process.ChildProcess._handle.onexit (node:internal/child_process:282:19)
    at onErrorNT (node:internal/child_process:480:16)
    at processTicksAndRejections (node:internal/process/task_queues:83:21) {
  errno: -4058,
  code: 'ENOENT',
  syscall: 'spawn C:\\Users\\User\\scoop\\apps\\postman\\Update.exe',
  path: 'C:\\Users\\User\\scoop\\apps\\postman\\Update.exe',
  spawnargs: [ '--createShortcut=Postman.exe', '--shortcut-locations=StartMenu' ]
}
1659431854138 main info "windowManager: First requester booted successfully."
1659431854141 main info "windowManager~restoreWindows: Restoring requester windows"
1659431854142 main info "Main~AppEvents - Received booted event for process requester.Version undefined UI Version: undefined Desktop Platform Version: 9.25.2"

System details

Windows version: Windows 10 Enterprise

OS architecture: x86_64

PowerShell version: 7.2.5

Additional software: Git, micro, nodejs

Scoop Configuration

{
  "lastUpdate": "2022-08-02T08:22:52.1805716+02:00",
  "SCOOP_REPO": "https://github.com/ScoopInstaller/Scoop",
  "SCOOP_BRANCH": "master"
}

[issaclin32]

I tried to install Postman to reproduce the problem, but it works fine.

Would you like to delete the config folder (%AppData%\Postman) and try again?

[Jogai]

That works, but then I lose the data. That's where the updater is for I guess. Any chance this will be included in the future?

[hummelriegel]

I can confirm the issue of @Jogai. Seems like the Update.exe is needed to convert the persistent data to the latest version. This is still valid for the current 9.27.0 version.

[CedricSogetrel]

Hello, Still valid for 9.29.0 version.

Is there a workaround ?

Thanks

[e6c31d]

I fixed it without deleting my data by extracting "Update.exe" from Postman-win64-Setup.exe.

Steps:

1. Download the Postman-win64-Setup.exe from here: https://dl.pstmn.io/download/latest/win64
2. Use 7-zip to open Postman-win64-Setup.exe as an archive
3. Copy Update.exe to C:\Users\your_username\scoop\apps\postman\ (note: it must be this folder exactly, not inside current or any of the versions)
4. Run postman normally
5. Delete Update.exe from C:\Users\your_username\scoop\apps\postman\

[CedricSogetrel]

Thanks for the workaround

[agw-rvnsdn]

Issues still exists in 9.31.0 Workaround still works