Buttons on Jabra PRO 930 don't work

[gnarlin]

Description

I use a Jabra PRO 930 at work with a 3CX client. I run Ubuntu 25.10 on my workstation. In order to answer the phone there I have to click on the green answer button in the web client instead of being able to push a button on the headset. Neither do the volume up, down and mute physical buttons on the headset work. Is there any chance that this project could fix it and push whatever changes are necessary to the appropriate projects upstream or am I asking in the wrong place?

Headset Name

Jabra PRO 930

Device information

Detailed Device Information

Device Found
 VendorID: 0x0b0e
ProductID: 0x1017
 path: /dev/hidraw6
 serial_number: 039DF950F005
 Manufacturer: GN Netcom A/S
 Product:      Jabra PRO 930
 Interface:    3
 Usage-Page: 0xb Usageid: 0x5

Device Found
 VendorID: 0x0b0e
ProductID: 0x1017
 path: /dev/hidraw6
 serial_number: 039DF950F005
 Manufacturer: GN Netcom A/S
 Product:      Jabra PRO 930
 Interface:    3
 Usage-Page: 0xff00 Usageid: 0x5

Device Found
 VendorID: 0x0b0e
ProductID: 0x1017
 path: /dev/hidraw6
 serial_number: 039DF950F005
 Manufacturer: GN Netcom A/S
 Product:      Jabra PRO 930
 Interface:    3
 Usage-Page: 0xc Usageid: 0x1

New Device Implementation Checklist

• [x] I acknowledge that implementing a new device requires direct access to the device and familiarity with capturing and analyzing its communications. I have access to the device and am willing to contribute by capturing necessary data and/or attempting implementation.
• [ ] I have already attempted to capture device communications using WireShark or similar tools and am including my findings (successful or not) with this issue to assist in implementation efforts.
• [ ] I am seeking guidance on how to begin this process and am willing to collaborate with the community to add support for this device. I understand where to find resources (refer to the WIKI).

[github-actions[bot]]

Hello 👋

Thank you for reaching out and expressing interest in having support for a new headset. We appreciate your willingness to contribute to the project!

In order to create a implementation for a specific headset, we need to be able to reverse-engineer and test the implementation on that particular device. Explicitly speaking, only people who actually own the headset, can implement that request.

👉 If you're interested in adding support for a specific headset, we recommend taking a look at our wiki to get started.

📝 If you encounter any problems while using WireShark, we would be more than happy to help. Simply post screenshots and data on your progress.