Since Rocket Chat 5.4.0 you can't login anymore. Regardless if you use RC Electron Client or normal Webbrowser you end up at a empty screen.

Uncaught (in promise) undefined https://some.chaturl.abc/5d1a78ba52d9bb103bf9c4380b56ed853a114e29.js?meteor_js_resource=true:1458

Snap RC 5.4.0 Chrome/Firefox/RC Client

https://github.com/RocketChat/Rocket.Chat/issues/27480 sounds similar

update

It does not work anymore if OAuth is enabled and "Show Default Login Form" disabled. You need to enable the normal login, if you can use it or not to workaround that problem.

Dec 08 '22 08:12 CvH

We had the same problem. We had OAuth login only, after reactivating the normal login option on the Admin settings (thankfully we had before the update the session open), it was working again.

it seems a Bug at least for us, when the normal Login is deactivated. Hope for a fix soon :)

Dec 08 '22 08:12 dcardozoo

we have also just OAuth

Dec 08 '22 08:12 CvH

If you can, just for testing activate also the normal login. At least so, you can login again

Dec 08 '22 08:12 dcardozoo

If I enable "Show Default Login Form" at the settings it works again. If you have locked out yourself this might help https://github.com/RocketChat/Rocket.Chat/issues/3760#issuecomment-274359537 (not tested if it actually works)

Dec 08 '22 08:12 CvH

I can confirm this regression bug with version from 5.4.0 yesterday at 17:56 CET. I had to enable Accounts_ShowFormLogin to be able to login again.

I am using SAML login only, this command has saved me several times in the past to enable to login form:

curl --location --request POST 'http://localhost:3000/api/v1/settings/Accounts_ShowFormLogin'
--header 'X-Auth-Token: '
--header 'X-User-Id: N3H9ef5FdjXNX3iRa'
--header 'Content-type: application/json'
--data-raw '{ "value": true }'

Dec 08 '22 18:12 tuxcrafter

sudo snap revert rocketchat-server revert my installation to a working state

Dec 08 '22 21:12 tuxcrafter

I confirm this issue. For us it is critical. The update is not possible until the problem is fixed. We are running 20 instances RC in docker.

Dec 09 '22 07:12 shevchukma

affected too. saml login not work

Dec 09 '22 13:12 mikesrus

Same here. Thankfully the upgrade to 5.4.0 did not reset the user sessions and we noticed the bug only when inviting new users to the instance. The workaround works well, thanks @dcardozoo and @CvH .

Dec 09 '22 15:12 ThibautPlg

Before I open a new issue - maybe it's related to this issue:

I've configured OAuth (Keycloak) as a second login source ... all looks great, but there is no additional login button for this on the login screen. Do you see the same behavior in 5.4.0?

Dec 13 '22 11:12 jacotec

@jacotec I was not able to reproduce this =\

Dec 14 '22 22:12 dudanogueira

Note that it will be fixed in the upcoming 5.4.1: https://github.com/RocketChat/Rocket.Chat/milestone/317?closed=1

Dec 15 '22 13:12 dudanogueira

19 jan 2023 still no snap with 5.4.1 and issue still active

root@chat:~# snap info rocketchat-server
name:      rocketchat-server
summary:   Rocket.Chat server
publisher: Rocket.Chat (rocketchat✓)
store-url: https://snapcraft.io/rocketchat-server
contact:   https://open.rocket.chat/channel/ubuntu-snap
license:   unset
description: |
  Have your own Slack like online chat, built with Meteor. https://rocket.chat/
commands:
  - rocketchat-server.backupdb
  - rocketchat-server.mongo
  - rocketchat-server.restoredb
services:
  rocketchat-server.rocketchat-caddy: simple, disabled, active
  rocketchat-server.rocketchat-mongo: forking, enabled, active
  rocketchat-server:                  simple, enabled, active
snap-id:      xxxxxxxxxxxxxxxxxxxxxxxxxxxx
tracking:     5.x/stable
refresh-date: 42 days ago, at 04:05 MSK
channels:
  5.x/stable:       5.4.0  2022-12-07 (1536) 300MB -
  5.x/candidate:    5.4.0  2022-12-07 (1536) 300MB -
  5.x/beta:         5.3.4  2022-11-30 (1532) 292MB -
  5.x/edge:         5.4.0  2022-12-07 (1536) 300MB -
  latest/stable:    3.18.7 2022-07-01 (1521) 289MB -
  latest/candidate: 3.18.7 2022-07-01 (1521) 289MB -
  latest/beta:      3.18.7 2022-07-01 (1521) 289MB -
  latest/edge:      4.1.2  2021-12-06 (1497) 285MB -
  4.x/stable:       4.8.7  2022-12-04 (1533) 281MB -
  4.x/candidate:    4.8.3  2022-08-08 (1523) 278MB -
  4.x/beta:         4.8.3  2022-08-08 (1523) 278MB -
  4.x/edge:         4.8.7  2022-12-04 (1533) 281MB -
  3.x/stable:       3.18.7 2022-07-01 (1521) 289MB -
  3.x/candidate:    3.18.7 2022-07-01 (1521) 289MB -
  3.x/beta:         3.18.7 2022-07-01 (1521) 289MB -
  3.x/edge:         3.18.7 2022-07-01 (1521) 289MB -
  2.x/stable:       2.4.14 2020-12-23 (1453) 267MB -
  2.x/candidate:    2.4.14 2020-12-23 (1453) 267MB -
  2.x/beta:         2.4.14 2020-12-23 (1453) 267MB -
  2.x/edge:         ↑                              
installed:          5.4.0             (1536) 300MB -

should we migrate to docker? snap package won't be updated anymore?

Jan 19 '23 12:01 mikesrus

@mikesrus

snap package won't be updated anymore?

just main versions get (looks like) updated, bug fix versions are manually pushed (or broken automated) last security bug fix took 4 months to arrive :) Luckily nobody cares and nobody maintains it. Docker is not better, there it looks also broken,

https://github.com/RocketChat/Rocket.Chat/issues/27677 https://github.com/RocketChat/rocketchat-server-snap/issues/49

@debdutdeb used to maintain it but that looks like a thing from the past :(

Jan 23 '23 10:01 CvH

RC 5.4.0 no login possible

update