Can't login on workspace

[neurolabs]

Description:

I'm trying to log into our workspace (self-hosted instance). I can enter the workspace URL, but when I then enter username and password and press the sign in button, nothing happens. I tried resetting the apps storage, does not help.

Environment Information:

• Rocket.Chat Server Version: 3.7.0
• Rocket.Chat App Version: 4.11.0.2137
• Device Name: Nubia Z17 Mini
• OS Version: Lineageos 9

Steps to reproduce:

1. Choose ~'Select a workspace'
2. enter the workspace URL
3. press ~'connect'
4. press ~'login'
5. enter username and password
6. press ~'login'

Expected behavior:

I am logged in and can access chats.

Actual behavior:

~'login' button flashes once, but otherwise nothing happens. The login screen stays visible, I can press ~'login' again. No error messages.

[diegolmello]

@neurolabs Can you uninstall and try again?

[neurolabs]

Uninstalled, reinstalled, deleted app data and cache, tried again, to no avail

[diegolmello]

We need more info from your side then. This is a basic feature and it works. Try on https://open.rocket.chat.

[Jheysoon]

I can't also login in app and in https://open.rocket.chat/

I try logging in via Github and have a console {"isClientSafe":true,"message":"[undefined]","errorType":"Meteor.Error"}

[neurolabs]

@diegolmello tried on https://open.rocket.chat, does not work either. Both (open.rocket.chat and our own workspace) work in the browser. On our instance I don't see anything in the server logs (docker-compose setup).

What else can I do to help you validate this issue?

[diegolmello]

If you can't login on our open server, it might be something on your end (device or network). As you can imagine, this is our server and we (and tons of other people) use it everyday. Can you debug it and check what's going on?

[neurolabs]

On my device, the app has worked previously, but stopped working (not allowing to log in). No updates of the device's software in between. I've tried different networks (mobile, wifi), no difference.

I've tried on another device (same wifi), login works on that one. The first notable difference is that on the ~"your workspace" screen (before the login form), my device does not show the logo and name of the workspace/server, only the url. On the other device, the logo and name are shown.

Could you please provide me with more concrete testing instructions?

[diegolmello]

Follow How to run until you're able to inspect the app.

[haxpak]

Same here, trying to build the app. No white labelling applied, just added own google-services.json file

trying to connect to open.rocket.chat

git clone

yarn

npm start 

yarn android

getting error

 ERROR    Warning: Failed prop type: Invalid prop `style` of type `array` supplied to `ForwardRef(_c)`, expected `object`.
    in ForwardRef(_c) (at TextInput.js:154)
    in RCTextInput (at ServerInput/index.js:44)
    in RCTView (at View.js:34)
    in View (at ServerInput/index.js:43)
    in ServerInput (at NewServerView/index.js:348)
    in RCTView (at View.js:34)
    in View (at FormContainer.js:21)
    in FormContainerInner (at NewServerView/index.js:346)
    in RNCSafeAreaView (at SafeAreaView.js:16)
    in _c (at FormContainer.js:41)
    in RCTView (at View.js:34)
    in View (at ScrollView.js:1124)
    in RCTScrollView (at ScrollView.js:1260)
    in ScrollView (at ScrollView.js:1286)
    in ScrollView (at FormContainer.js:35)
    in RCTView (at View.js:34)
    in View (at ScrollView.js:1124)
    in RCTScrollView (at ScrollView.js:1260)
    in ScrollView (at ScrollView.js:1286)
    in ScrollView (at KeyboardAwareHOC.js:487)
    in KeyboardAwareScrollView (at KeyboardView.js:24)
    in KeyboardView (at FormContainer.js:29)
    in FormContainer (at NewServerView/index.js:341)
    in NewServerView (at theme.js:9)
    in ThemedComponent (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:28)
    in _OutsideStack (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:70)
    in MaybeScreen (at CardStack.tsx:545)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:48)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:86)
    in OutsideStackModal (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in GestureHandlerRootView (at GestureHandlerRootView.android.js:31)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at AppContainer.js:66)
    in EnsureSingleNavigator (at BaseNavigationContainer.tsx:376)
    in ForwardRef(BaseNavigationContainer) (at NavigationContainer.tsx:91)
    in ThemeProvider (at NavigationContainer.tsx:90)
    in ForwardRef(NavigationContainer) (at AppContainer.js:54)
    in Unknown (created by ConnectFunction)
    in ConnectFunction (at app/index.js:201)
    in ForwardRef
    in ForwardRef (at Provider.js:37)
    in Unknown (at app/index.js:200)
    in Provider (at app/index.js:184)
    in RCTView (at View.js:34)
    in View (at NativeAppearance.tsx:4)
    in FallbackAppearanceProvider (at src/index.tsx:70)
    in AppearanceProvider (at app/index.js:183)
    in RNCSafeAreaProvider (at SafeAreaContext.tsx:74)
    in SafeAreaProvider (at app/index.js:182)
    in Root (at renderApplication.js:45)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:106)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:132)
    in AppContainer (at renderApplication.js:39)
[Thu Oct 22 2020 17:39:02.106]  ERROR    Warning: Failed prop type: Invalid prop `fontSize` of type `number` supplied to `Button`, expected `string`.
    in Button (at LoginView.js:178)
    in LoginView (at theme.js:9)
    in ThemedComponent (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:28)
    in _OutsideStack (created by ConnectFunction)
    in ConnectFunction (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:70)
    in MaybeScreen (at CardStack.tsx:545)
    in RCTView (at View.js:34)
    in View (at Screens.tsx:48)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in RCTView (at View.js:34)
    in View (at GestureHandlerRootView.android.js:26)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at OutsideStack.js:86)
    in OutsideStackModal (at SceneView.tsx:112)
    in StaticContainer
    in StaticContainer (at SceneView.tsx:105)
    in EnsureSingleNavigator (at SceneView.tsx:104)
    in SceneView (at useDescriptors.tsx:150)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:198)
    in RCTView (at View.js:34)
    in View (at CardContainer.tsx:197)
    in RCTView (at View.js:34)
    in View (at CardSheet.tsx:33)
    in ForwardRef(CardSheet) (at Card.tsx:562)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:544)
    in PanGestureHandler (at GestureHandler.native.tsx:13)
    in PanGestureHandler (at Card.tsx:538)
    in RCTView (at View.js:34)
    in View (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at Card.tsx:534)
    in RCTView (at View.js:34)
    in View (at Card.tsx:528)
    in Card (at CardContainer.tsx:167)
    in CardContainer (at CardStack.tsx:552)
    in RNSScreen (at createAnimatedComponent.js:165)
    in AnimatedComponent (at createAnimatedComponent.js:215)
    in ForwardRef(AnimatedComponentWrapper) (at src/index.native.js:109)
    in Screen (at Screens.tsx:67)
    in MaybeScreen (at CardStack.tsx:545)
    in RNSScreenContainer (at src/index.native.js:134)
    in ScreenContainer (at Screens.tsx:45)
    in MaybeScreenContainer (at CardStack.tsx:455)
    in CardStack (at StackView.tsx:437)
    in KeyboardManager (at StackView.tsx:435)
    in SafeAreaProviderCompat (at StackView.tsx:432)
    in GestureHandlerRootView (at GestureHandlerRootView.android.js:31)
    in GestureHandlerRootView (at StackView.tsx:431)
    in StackView (at createStackNavigator.tsx:82)
    in StackNavigator (at AppContainer.js:66)
    in EnsureSingleNavigator (at BaseNavigationContainer.tsx:376)
    in ForwardRef(BaseNavigationContainer) (at NavigationContainer.tsx:91)
    in ThemeProvider (at NavigationContainer.tsx:90)
    in ForwardRef(NavigationContainer) (at AppContainer.js:54)
    in Unknown (created by ConnectFunction)
    in ConnectFunction (at app/index.js:201)
    in ForwardRef
    in ForwardRef (at Provider.js:37)
    in Unknown (at app/index.js:200)
    in Provider (at app/index.js:184)
    in RCTView (at View.js:34)
    in View (at NativeAppearance.tsx:4)
    in FallbackAppearanceProvider (at src/index.tsx:70)
    in AppearanceProvider (at app/index.js:183)
    in RNCSafeAreaProvider (at SafeAreaContext.tsx:74)
    in SafeAreaProvider (at app/index.js:182)
    in Root (at renderApplication.js:45)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:106)
    in RCTView (at View.js:34)
    in View (at AppContainer.js:132)
    in AppContainer (at renderApplication.js:39)
[Thu Oct 22 2020 17:44:08.319]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:11.292]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:21.167]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:27.419]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:33.732]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:43.866]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:43.905]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:44:53.502]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:00.153]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:06.290]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:16.428]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:16.521]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:26.406]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:32.603]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:38.857]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:48.806]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:48.838]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:45:58.817]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:46:04.988]  ERROR    [RangeError: Maximum call stack size exceeded]
[Thu Oct 22 2020 17:46:11.118]  ERROR    [RangeError: Maximum call stack size exceeded]
 ERROR    [RangeError: Maximum call stack size exceeded]

[mmggmmgg]

+1 I have the same problem too. Clicking the login button. The button blinks once, but the login does not occur and there are no logs on the server. Reinstalled, cleaned the cache. Installing the same apk on a new phone for the first time works. The difference is in the absence of an icon and a bold name for the server.

[mmggmmgg]

I found all folders and files of this apk and deleted them. But I don't have root. What are the ways to clean the file system? Does android have an analogue of the MS registry?

[neurolabs]

@diegolmello When debugging, I basically see the same thing as @haxpak . First error

 ERROR    Warning: Failed prop type: Invalid prop `style` of type `array` supplied to `ForwardRef(_c)`, expected `object`.

happens before accessing the ~"your workspace" screen that is missing the icon and server name. The other error

ERROR    Warning: Failed prop type: Invalid prop `fontSize` of type `number` supplied to `Button`, expected `string`.

happens on the login screen after the ~"your workspace" screen.

So it seems that there is no logging happening directly with first symptoms.

Does this help? What else can I do?

[neurolabs]

@mmggmmgg you really should disable your auto reply!

[diegolmello]

These aren't errors, but PropTypes warnings.

[RangeError: Maximum call stack size exceeded] can be anything on your end. Search on StackOverflow.

[neurolabs]

@diegolmello Can I do anything else? What other options do we have for gathering more information? Now that a couple of people experience the same thing, how are you going to handle the issue?

[mmggmmgg]

Hi guys. I have a workaround. So, I have two identical android 10 smartphones (let it be A and B). I have several different APKs. One of the APKs is in debug mode. I install all APKs on my smartphone A except the one in debug mode. And I install several APKs on smartphone B, including the one in debug mode. As a result, on smartphone B, I get the bug described in this ticket. Smartphone A continues to perform well. Thus, the bug appears only with different installations of the APK, but one of the APK must be in debug mode.

[phriedrich]

I had the same problem last weekend with a friend who got a new Android phone.

After installing the Rocket.Chat app from the Google Play App Store they weren't able to log in, as described above.

What helped in this case, was tap-and-hold on the app's icon, select "app info", and then in the dialog was a point "data and caches". From there I was able to clear them. After that I re-opened the app and then was able to login.

[neurolabs]

@phriedrich For me, your approach does not work, as mentioned in the original bug report and comment https://github.com/RocketChat/Rocket.Chat.ReactNative/issues/2533#issuecomment-705790401

[AmatorPhasma]

I have a handful of users with the same problem (Android 9/10) in the last two weeks, I noticed also that after entering the workspace (our server or open.rocket.chat) not even the logo is loaded in the next screen.

[neurolabs]

@diegolmello this is not fixed for me in 4.12.0.2140. Please reopen this issue.

I deleted cache and app data before trying to log in.

[diegolmello]

@neurolabs That PR removes AllowBackup manifest attribute, which is stored on device's OS when the app is uninstalled. Can you uninstall and try again?

[neurolabs]

@diegolmello uninstalling, reinstalling did not help either.

Anything else I can try?

[xlinuxmanx]

I have this issue as well. I have tried older versions of the Android app as well and it simply does not login. I left the logs open while logging into the mobile app and it shows this post message when i press "Login"

I20201130-01:13:26.030(0) API ➔ debug POST: /api/v1/login

I will then spam the Login button until i finally get the error "Your credentials were rejected! Please try again"

And when that happens, i get this message in the logs:

I20201130-01:14:34.393(0) API ➔ debug post login threw an error: Error: Error, too many requests. Please slow down. You must wait 58 seconds before trying this endpoint again. [error-too-many-requests] at APIClass.enforceRateLimit (app/api/server/api.js:232:10) at Object._internalRouteActionHandler [as action] (app/api/server/api.js:371:11) at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32) at packages/nimble_restivus/lib/route.coffee:59:33 at packages/simple_json-routes.js:98:9

Now, when i login through the website, i get this POST message instead:

I20201130-01:16:10.782(0) API ➔ debug POST: /api/v1/method.callAnon/login

Notice that the POST directory is different for the long on web to Android. Is this a bug? seems like people with Android 9/10 are having this issue. Hope this can help

[diegolmello]

@xlinuxmanx If you spam requests, the server will always respond with Too many requests.

Notice that the POST directory is different for the long on web to Android

They are the same. method.callAnon/* is a helper to make DDP calls to be ran using HTTP protocol.

seems like people with Android 9/10 are having this issue.

I have Android 10 here and it's working. If you can debug the app on your device, it's going to help us a lot.

[neurolabs]

@diegolmello see above comments from @haxpak and myself for debugging output.

[diegolmello]

https://github.com/RocketChat/Rocket.Chat.ReactNative/issues/2533#issuecomment-716492861

[neurolabs]

I see the error, I can debug. I tried, did not get any errors. Feel free to tell me what to do in order to help you.

[diegolmello]

Can you reach me at https://open.rocket.chat/direct/diego.mello? I can't think on anything else than a quick call. Thanks.

[neurolabs]

@diegolmello and me agreed that I will try to drill down on this with a git bisect, because it had been working on my phone in the past. This might take me a couple of days/weeks.

[xlinuxmanx]

Hey everyone. I was able to fix my issue with Apache. in my case, the issue was that i forgot to enable one of the PHP modules called "proxy_wstunnel". After i enabled that module and restarted Apache, i was able to connect with the mobile app.

So just make sure, if you're using apache for reverse proxy, that you have ran all of these commands:

a2enmod proxy_http
a2enmod proxy
a2enmod ssl
a2enmod proxy_wstunnel
a2enmod rewrite