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I can't open my account.

Open barebyh1 opened this issue 1 year ago • 8 comments

Hello. The problem is that I can't open my account. He always writes that the account is in private, but this is not the case and POESSID does not help either. The account name is in Latin. I asked my friends to check everything is fine with them , tried to reinstall , the problem was not solved . 2024-04-07_06-18-35

barebyh1 avatar Apr 07 '24 03:04 barebyh1

What's the account name?

The account name is in Latin.

POB currently does not handle utf-8 (but there's work being done on that front). Though if it works for your friends then the issues has the be somewhere else.

Paliak avatar Apr 09 '24 14:04 Paliak

https://ru.pathofexile.com/account/view-profile/barebyh

barebyh1 avatar Apr 09 '24 16:04 barebyh1

The problem is definitely different, I used to be able to open my profile in pob now this problem is spread only to my account other accounts I can open

barebyh1 avatar Apr 09 '24 16:04 barebyh1

I assume you're just using the PC realm? Does

https://pathofexile.com/account/view-profile/barebyh/characters

open just fine for you or are you redirected into the ru subdomain?

If you run this in powershell:

curl "https://www.pathofexile.com/character-window/get-characters?accountName=barebyh&realm=pc"

and this:

curl "https://ru.pathofexile.com/character-window/get-characters?accountName=barebyh&realm=pc"

what are the responses?

Paliak avatar Apr 10 '24 14:04 Paliak

2024-04-10_20-16-31

barebyh1 avatar Apr 10 '24 17:04 barebyh1

Hymm. You should be able to import your character normally. Does it work now? Could've been something on GGG's side.

Paliak avatar Apr 10 '24 17:04 Paliak

No , it doesn 't open . Should I contact GGG support?

barebyh1 avatar Apr 10 '24 17:04 barebyh1

I don't think GGG support will offer help with 3rd party tools. Right now the only thing i can thing of is your location (since you're getting forbidden on the http response) + some cert authority shenanigans being the issue.

You could try using a vpn / mobile tethering to see if that makes any difference.

Paliak avatar Apr 10 '24 17:04 Paliak