[question]: Unable to renew the subscription when I reinstall the app

[tommylung]

How can we help?

Can I renew the subscription after deleting and reinstalling the app?

I have an application with several subscription IDs registered. I have used OneSignal.initialize(oneSignalAppId); for automatically subscribe to the OneSignal service. However, it only happened in iOS mobile application. Some mobile devices cannot renew the subscription after deleting and reinstalling the app.

Flutter version: 3.29.3 SDK version: onesignal_flutter: 5.3.2

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[nan-li]

Hi @tommylung, can you explain more about what you mean with this statement:

Some mobile devices cannot renew the subscription after deleting and reinstalling the app.

When an app is deleted and reinstalled, the SDK should start everything fresh. A new push token should be received from the device, a new push subscription created, and a new user created until you call login to another user.

Are you seeing different behavior?

[tommylung]

Hi @nan-li , thanks for your reply.

There is an issue with iOS devices only. I have called OneSignal.initialize(xxx); after launching the app. It can create a new user when the app is deleted and reinstalled. However, a new Subscription ID cannot be created, whether the mobile app is installed from TestFlight or built using Xcode.

Due to privacy concerns, I can only provide the Subscription ID here. We can discuss further via email.

Subscription ID: f3dc050d-76b7-40e8-92c4-4b632c431935

Many thanks.