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[16.0] [MIG] helpdesk_mgmt_fieldservice: Migration to 16.0

Open anusriNPS opened this issue 1 year ago • 3 comments

MIgrating helpdesk_mgmt_fieldservice to 16.0 version

anusriNPS avatar Jul 22 '24 08:07 anusriNPS

As per latest changes, when user is provided with group for helpdesk and not for fieldservice, below view is observed: Screenshot from 2024-09-10 10-26-50

Provided user permission:

Screenshot from 2024-09-10 10-27-12

anusriNPS avatar Sep 10 '24 08:09 anusriNPS

action_view_helpdesk_ticket function is overridden by replacing context when both groups "helpdesk_mgmt.group_helpdesk_user_own" and "fieldservice.group_fsm_user_own" are available

Functionality for button in 14 and 16 versions:

Odoo 14:

Helpdesk - Manager, Fieldservice - Manager - Has context with default_location_id, default_partner_id Helpdesk - User, Fieldservice - Disable - Button is visible but context has search_default_open, default_partner_id Helpdesk - disable, Fieldservice - User only - Button not visible context could not be checked

Odoo 16:

Helpdesk - Manager, Fieldservice - Manager - context contains default_location_id, default_partner_id Helpdesk - User, Fieldservice - Disable - Button is visible but context has only search_default_open, default_partner_id Helpdesk - disable, Fieldservice - User only - Button not visible context could not be checked

anusriNPS avatar Sep 25 '24 15:09 anusriNPS

@OCA/helpdesk-maintainers Can this be merged? Thanks

HekkiMelody avatar Apr 18 '25 09:04 HekkiMelody