Outline Manager "Enter billing information..."

[McGish]

After 2 weeks of use with no issues my DigitalOcean (DO) servers which I was monitoring with Outline Manager (OM) have vanished and OM tells me to add my billing info to DO (which I have), as well as an error message at the bottom telling me OM failed to get my DO info. I have checked that DO has granted permissions in the authorised applications section to OM and have also tried revoking the permissions and then reinstating them, as well as logging out of DO within OM and logging in again, as well as uninstalling and reinstalling OM. I also contacted DO and they confirmed there is no issue with my billing. I've posted this query on OutlineVPN Reddit and also attempted to contact the support team via the Outline support form, but it's been almost a month with no reply. Does anyone have any suggestions? Thanks!

[fortuna]

There has been some issues with DigitalOcean in the past. Is this still an issue?

[McGish]

There has been some issues with DigitalOcean in the past. Is this still an issue?

It is running fine in my Linux partition, but on Windows I'm still having this problem.

Thanks!

[fortuna]

@mpmcroy any idea why this would still be an issue on Window?

[thiras]

I confirm the problem on both Linux and Windows. Billing information is there but getting the same error.

[McGish]

Both are now functioning as normal for me!

[psun3]

I still experience this issue on my Windows and MacOS..

[shlmvgett]

Still does not work (for macOs)

[khoangt]

I still experience this issue on my Windows and MacOS

[psun3]

try contacting DigitalOcean and ask for droplet limit increase. That solved my problem. See this: https://github.com/Jigsaw-Code/outline-server/issues/904

[hudochenkov]

Issues in this code:

https://github.com/Jigsaw-Code/outline-server/blob/f420ca917e4a6703275dc7f6a8a2faf458d50bf7/src/server_manager/web_app/digitalocean_account.ts#L46-L55

I have only one droplet in Digital Ocean, and it's used by Outline. When Outline Manager starts it sends request to https://api.digitalocean.com/v2/account to get info.

This endpoint returns this for me:

{
	"account": {
		"droplet_limit": 1,
		"floating_ip_limit": 3,
		"volume_limit": 1,
		"email": "...",
		"uuid": "...",
		"email_verified": true,
		"status": "warning",
		"status_message": "You have created the maximum allowed number of Droplets. Please resolve this on the control panel."
	}
}

Code above doesn't handle status warning correctly and returns MISSING_BILLING_INFORMATION instead. Which in turn shown incorrect UI.

Ideally Outline Manager should show warning, if it's relevant.

Since I just want to test Outline I made changes in source code in mentioned above function. And recompiled binary for me:

async getStatus(): Promise<digitalocean.Status> {
    const account = await this.digitalOcean.getAccount();
    if (account.status === 'active') {
      return digitalocean.Status.ACTIVE;
    }
    if (!account.email_verified) {
      return digitalocean.Status.EMAIL_UNVERIFIED;
    }
+   // @ts-ignore
+   if (account.status === 'warning' && account.status_message.includes('You have created the maximum allowed number of Droplets.')) {
+     return digitalocean.Status.ACTIVE;
+   }
    return digitalocean.Status.MISSING_BILLING_INFORMATION;
  }

[SimonOsipov]

Have the same error

[fortuna]

@hudochenkov, that's very helpful, thank you.

Does anyone know what the status is when the billing is missing? If it's warning, then the fix won't trigger the enter billing info view. (I wish the account state API object was better documented)

I think the appropriate fix is to just try to list the servers and remove the status check on load: https://github.com/Jigsaw-Code/outline-server/blob/f420ca917e4a6703275dc7f6a8a2faf458d50bf7/src/server_manager/web_app/app.ts#L343-L346

We need to make sure we handle listing errors appropriately though.

We check the status on the server creation anyway: https://github.com/Jigsaw-Code/outline-server/blob/f420ca917e4a6703275dc7f6a8a2faf458d50bf7/src/server_manager/web_app/app.ts#L494

[SimonOsipov]

For those, who came here, searching for solution and PR still not merged, you can increase number of droplets in your DO account settings by filling out the form and it will increase, which will allow you to use it.