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Devices not linked to users while initialization

Open mglal opened this issue 3 years ago • 3 comments

I had a working app for more than 3 years, last week I updated the SDKs to the following:

  • Iterable SDK -> 3.4.0
  • Firebase-messaging SDK -> 20.3.0 now on v4.1.6 we use this. While I am on Debug version everything is working fine. Once I build a release version and release it to Play store, I can see the new user is added to Iterable and the device object is always empty.

What could be the problem here?

mglal avatar Feb 01 '22 13:02 mglal

Thank you for reaching out. I would suggest opening a support ticket and we should be able to look more into it @mglal.

Ayyanchira avatar Feb 02 '22 22:02 Ayyanchira

Also do a quick check if you are using API key of a different project. It may happen that API key being used is the one from intended for Debug/Sandbox project.

Ayyanchira avatar Feb 03 '22 22:02 Ayyanchira

@mglal , have the issue resolved?

Ayyanchira avatar Jul 27 '22 22:07 Ayyanchira