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Problem with Adobe Creative Cloud Desktop label on v10beta1

Open speedybutters opened this issue 3 years ago • 2 comments

adobecreativeclouddesktop fails to install with v10beta1; v9.2 script installs with no issue.

The label was updated in v10beta1 so I tried changing the label back to the v9.2 version, but it still fails.

Logs:

Script result: 2022-08-30 14:49:15 : REQ   :  : shifting arguments for Jamf
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : setting variable from argument DIALOG_CMD_FILE=/var/tmp/dialog.log
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : setting variable from argument DEBUG=0
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : setting variable from argument NOTIFY=silent
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : setting variable from argument BLOCKING_PROCESS_ACTION=tell_user
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : setting variable from argument IGNORE_APP_STORE_APPS=no
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : setting variable from argument INSTALL="force"
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : setting variable from argument REOPEN="yes"
2022-08-30 14:49:15 : REQ   : adobecreativeclouddesktop : ################## Start Installomator v. 10.0beta1, date 2022-08-12
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : ################## Version: 10.0beta1
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : ################## Date: 2022-08-12
2022-08-30 14:49:15 : INFO  : adobecreativeclouddesktop : ################## adobecreativeclouddesktop
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : BLOCKING_PROCESS_ACTION=tell_user
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : NOTIFY=silent
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : LOGGING=INFO
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : LOGO=/System/Applications/App Store.app/Contents/Resources/AppIcon.icns
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : Label type: dmg
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : archiveName: Adobe Creative Cloud.dmg
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : no blocking processes defined, using Adobe Creative Cloud as default
2022-08-30 14:49:16 : INFO  : adobecreativeclouddesktop : name: Adobe Creative Cloud, appName: Adobe Creative Cloud.app
2022-08-30 14:49:17.179 mdfind[2686:22875] Couldn't determine the mapping between prefab keywords and predicates.
2022-08-30 14:49:17 : WARN  : adobecreativeclouddesktop : No previous app found
2022-08-30 14:49:17 : WARN  : adobecreativeclouddesktop : could not find Adobe Creative Cloud.app
2022-08-30 14:49:17 : INFO  : adobecreativeclouddesktop : appversion: 
2022-08-30 14:49:17 : INFO  : adobecreativeclouddesktop : Label is not of type “updateronly”, and it’s set to use force to install or ignoring app store apps, so not using updateTool.
2022-08-30 14:49:17 : INFO  : adobecreativeclouddesktop : Latest version of Adobe Creative Cloud is 5.8.0.592
2022-08-30 14:49:17 : REQ   : adobecreativeclouddesktop : Downloading https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_8_0/macarm64/ACCCx5_8_0_592.dmg to Adobe Creative Cloud.dmg
2022-08-30 14:50:19 : REQ   : adobecreativeclouddesktop : no more blocking processes, continue with update
2022-08-30 14:50:19 : REQ   : adobecreativeclouddesktop : Installing Adobe Creative Cloud
2022-08-30 14:50:19 : REQ   : adobecreativeclouddesktop : installerTool used: Install.app
2022-08-30 14:50:19 : INFO  : adobecreativeclouddesktop : Mounting /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/tmp.DXqqPdMx/Adobe Creative Cloud.dmg
2022-08-30 14:50:22 : INFO  : adobecreativeclouddesktop : Mounted: /Volumes/Creative Cloud
2022-08-30 14:50:22 : INFO  : adobecreativeclouddesktop : Verifying: /Volumes/Creative Cloud/Install.app
2022-08-30 14:50:24 : INFO  : adobecreativeclouddesktop : Team ID matching: JQ525L2MZD (expected: JQ525L2MZD )
2022-08-30 14:50:24 : INFO  : adobecreativeclouddesktop : Installing Adobe Creative Cloud version 2.9.0.33 on versionKey CFBundleShortVersionString.
2022-08-30 14:50:24 : INFO  : adobecreativeclouddesktop : App has LSMinimumSystemVersion: 10.7
2022-08-30 14:50:24 : INFO  : adobecreativeclouddesktop : CLIInstaller exists, running installer command /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install --mode=silent
2022-08-30 14:50:28 : INFO  : adobecreativeclouddesktop : App not closed, so no reopen.
2022-08-30 14:50:28 : ERROR : adobecreativeclouddesktop : ERROR: Error installing /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install --mode=silent error:
objc[2820]: Class HTTPHeader is implemented in both /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install (0x106206f18) and /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib (0x10a4d4960). One of the two will be used. Which one is undefined.
objc[2820]: Class ProxyManager is implemented in both /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install (0x106206f68) and /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib (0x10a4d49b0). One of the two will be used. Which one is undefined.
objc[2820]: Class HTTPHeader is implemented in both /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install (0x106206f18) and /Volumes/Creative Cloud/resources/AdobePIM.dylib (0x109d62960). One of the two will be used. Which one is undefined.
objc[2820]: Class ProxyManager is implemented in both /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install (0x106206f68) and /Volumes/Creative Cloud/resources/AdobePIM.dylib (0x109d629b0). One of the two will be used. Which one is undefined.
Starting installer...
Installation failed with error code:

2022-08-30 14:50:28 : REQ   : adobecreativeclouddesktop : ################## End Installomator, exit code 16

speedybutters avatar Aug 30 '22 13:08 speedybutters

Issue is the same with v10beta2:

2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : setting variable from argument DIALOG_CMD_FILE=/var/tmp/dialog.log
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : setting variable from argument DEBUG=0
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : setting variable from argument NOTIFY=silent
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : setting variable from argument BLOCKING_PROCESS_ACTION=tell_user
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : setting variable from argument IGNORE_APP_STORE_APPS=no
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : setting variable from argument INSTALL="force"
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : setting variable from argument REOPEN="yes"
2022-09-05 13:14:14 : REQ   : adobecreativeclouddesktop : ################## Start Installomator v. 10.0beta2, date 2022-09-02
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : ################## Version: 10.0beta2
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : ################## Date: 2022-09-02
2022-09-05 13:14:14 : INFO  : adobecreativeclouddesktop : ################## adobecreativeclouddesktop
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : BLOCKING_PROCESS_ACTION=tell_user
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : NOTIFY=silent
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : LOGGING=INFO
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : LOGO=/System/Applications/App Store.app/Contents/Resources/AppIcon.icns
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : Label type: dmg
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : archiveName: Adobe Creative Cloud.dmg
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : no blocking processes defined, using Adobe Creative Cloud as default
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : name: Adobe Creative Cloud, appName: Adobe Creative Cloud.app
2022-09-05 13:14:16 : WARN  : adobecreativeclouddesktop : No previous app found
2022-09-05 13:14:16 : WARN  : adobecreativeclouddesktop : could not find Adobe Creative Cloud.app
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : appversion: 
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : Label is not of type “updateronly”, and it’s set to use force to install or ignoring app store apps, so not using updateTool.
2022-09-05 13:14:16 : INFO  : adobecreativeclouddesktop : Latest version of Adobe Creative Cloud is 5.8.0.592
2022-09-05 13:14:16 : REQ   : adobecreativeclouddesktop : Downloading https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_8_0/osx10/ACCCx5_8_0_592.dmg to Adobe Creative Cloud.dmg
2022-09-05 13:14:20 : REQ   : adobecreativeclouddesktop : no more blocking processes, continue with update
2022-09-05 13:14:20 : REQ   : adobecreativeclouddesktop : Installing Adobe Creative Cloud
2022-09-05 13:14:20 : REQ   : adobecreativeclouddesktop : installerTool used: Install.app
2022-09-05 13:14:20 : INFO  : adobecreativeclouddesktop : Mounting /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/tmp.8gjE6L5a/Adobe Creative Cloud.dmg
2022-09-05 13:14:21 : INFO  : adobecreativeclouddesktop : Mounted: /Volumes/Creative Cloud
2022-09-05 13:14:21 : INFO  : adobecreativeclouddesktop : Verifying: /Volumes/Creative Cloud/Install.app
2022-09-05 13:14:21 : INFO  : adobecreativeclouddesktop : Team ID matching: JQ525L2MZD (expected: JQ525L2MZD )
2022-09-05 13:14:21 : INFO  : adobecreativeclouddesktop : Installing Adobe Creative Cloud version 2.9.0.33 on versionKey CFBundleShortVersionString.
2022-09-05 13:14:21 : INFO  : adobecreativeclouddesktop : App has LSMinimumSystemVersion: 10.7
2022-09-05 13:14:21 : INFO  : adobecreativeclouddesktop : CLIInstaller exists, running installer command /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install --mode=silent
2022-09-05 13:14:24 : INFO  : adobecreativeclouddesktop : App not closed, so no reopen.
2022-09-05 13:14:24 : ERROR : adobecreativeclouddesktop : ERROR: Error installing /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install --mode=silent error:
objc[20361]: Class HTTPHeader is implemented in both /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install (0x102748a80) and /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib (0x106a6d820). One of the two will be used. Which one is undefined.
objc[20361]: Class ProxyManager is implemented in both /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install (0x102748ad0) and /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib (0x106a6d870). One of the two will be used. Which one is undefined.
Starting installer...
Installation failed with error code: 25

2022-09-05 13:14:24 : REQ   : adobecreativeclouddesktop : ################## End Installomator, exit code 16

speedybutters avatar Sep 05 '22 12:09 speedybutters

Thanks, on Slack today we discovered the issue is that the filters are swapped. The filter to get the ARM URL is being used if the system is Intel, and vice versa. We've opened up a PR at https://github.com/Installomator/Installomator/pull/687

acodega avatar Sep 12 '22 16:09 acodega