Icinga
Acknowledgement delete only the comment after expire time but not the acknowledgement state
Describe the bug
After the acknowledgment expiry time is expired, Icinga2 is clearing the comment but not clearing the acknowledgments and not enabling the re-notifcations.
The history logs that the acknowledgments has been removed (see screenshot). But, the check is still in acknowledgment state and re-notifications are not getting triggered.
Also the logs on the Icinga host show that only the comment was removed but not the acknowledgement
[2022-07-22 13:21:11 +0200] information/ExternalCommandListener: Executing external command: [1658488871] ACKNOWLEDGE_SVC_PROBLEM_EXPIRE;n095211;ssh_restrict_entropy;0;1;0;1658488921;m.kedziora;test [2022-07-22 13:21:11 +0200] information/ConfigObjectUtility: Created and activated object 'n095211!ssh_restrict_entropy!8014a2a9-8f65-4856-b056-32c05dd57a11' of type 'Comment'. [2022-07-22 13:21:11 +0200] information/Checkable: Notifications are disabled for checkable 'n095211!ssh_restrict_entropy'. [2022-07-22 13:21:11 +0200] information/Checkable: Acknowledgement set for checkable 'n095211!ssh_restrict_entropy'. [2022-07-22 13:22:19 +0200] information/ConfigObjectUtility: Deleted object 'n095211!ssh_restrict_entropy!8014a2a9-8f65-4856-b056-32c05dd57a11' of type 'Comment'.
To Reproduce
Acknowledgment any warning/critical check with expiring time and bide the time.
Expected behavior
The acknowledgement is removed after expiry time is expired.
Screenshots
Your Environment
Include as many relevant details about the environment you experienced the problem in
- Icinga Web 2 version and modules (System - About): Icinga Web 2 Version 2.10.1-1
- Web browser used: Firefox 102
- Icinga 2 version used (
icinga2 --version): r2.13.3-1 - PHP version used (
php --version): 7.3.29 - Server operating system and version: CentOS 7
Additional context
Add any other context about the problem here.
Does this also happen when you use the API rather than the deprecated ExternalCommandListener? When I tried this using the API, it worked just fine.
Does this also happen when you use the API rather than the deprecated ExternalCommandListener? When I tried this using the API, it worked just fine.
It happens when we use the icinga2 Web GUI
Sorry that I have not mentioned this in the description.
And if you switch that GUI from ExternalCommandListener to API?
How can we switch from ExternalCommandListener to API? Do you have a HowTo?