Not responding!

[RoundingExplorer]

The bot is not responding with Thank you for your message! Our mod team will reply to you here as soon as possible. My config.ini is

token =My_token
mainServerId = 804398915612049500
inboxServerId = 804398915612049500
logChannelId = 804399054867267634

# Common settings
# ----------------------------------
prefix = plsmessage
inboxServerPermission = manageMessages
status = Playing a game of postcards
responseMessage = Thank you for your message! Our mod team will reply to you here as soon as possible.

# Add new options below this line:
# ----------------------------------
manageMessages=true

useGitForGitHubPlugins = on
categoryAutomation.newThread = 804399019916263505

I have not mentioned my token

[RoundingExplorer]

Also I am not being able to make any dm replies

[RoundingExplorer]

@Dragory help please

[mesub7]

We'll be able to help in the support server.

[RoundingExplorer]

I got no help there

[mesub7]

Try again. It's likely that somebody wasn't available when you needed help.

[RoundingExplorer]

Can I get help here?

[mesub7]

It's much easier to get help in the discord.

Regardless, do you get any errors in the console?

[RoundingExplorer]

No

[mesub7]

Does the bot connect to discord?

If it does, then does replying normally work?

Could you also try and use it without your custom prefix?

On Sun, 31 Jan 2021, 11:00 Karyon Trotters, [email protected] wrote:

No

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/Dragory/modmailbot/issues/544#issuecomment-770363691, or unsubscribe https://github.com/notifications/unsubscribe-auth/ALXELDJZLCJRLMFB2L2YDUTS4UZ5PANCNFSM4WYISDOQ .