code not working

Open K0009 opened this issue 5 years ago • 1 comments

Hello Team, Greetings for the day!! I have used 2 sample codes of this repository but i am not able to achieve complete functionality. i have used "customer-chat-proactive" and "customer-chat" but in both i am not getting the events by which i am not able to have end to end chat from the agent logged in finesse UCCX.

Please help me on this. I am getting the error in both code follows:-

no user found for the current session id: C0F5C76EE806FBA2F0B5CAE94D082440notFound"

Please help me to have complete 2 way chat.

May 05 '20 07:05 K0009

Hi @K0009, this error happens when SocialMiner fails to identify a chat session - either because the chat session has timed-out or ended, or if the API request is missing the session cookie.

Can you confirm that you are sending the session cookie with each API request to SocialMiner?

Jun 16 '20 18:06 umnagendra