CERTCC
@mentioning a username in VINCEComm discussions is ambiguous
Describe the bug @mentioning a username in VINCEComm discussions is ambiguous.
To Reproduce Access a case in VINCE, draft a message in a discussion, @mention someone, for a specific example, @Steve (there appear to be more than one Steves). One of the Steves is selected, possibly the wrong Steve, and the wrong Steve may be notified about a discussion/message/case they are not part of.
Expected behavior The dropdown selector would offer multiple choice of similar or conflicting usernames and/or VINCE overall would prevent the creation of duplicate visible usernames.
Screenshots If applicable, add screenshots to help explain your problem.
Platform details Recent/latest FF on macOS, have observed other users encountering the same issue, probably using different browser/OS combos.
Further detail: @person is part of the case, but a different @person is selected. Not sure if this incorrect @person is notified and they are not added to the case by the mention.
It's possible this is only a display confusion issue with the mouseover after the comment is posted.
I only found now that I duplicated your report in #167, at least there is overlap. I hope the issue doesn't go unfixed and without a reply for another eight months.
