Its not easy to identify new updates in a case

[timapril]

When I receive emails from VINCE about an update to a Case I am involved with. I end up needing to review the entire case very carefully to determine what chances are visible to me. There are a few ways I can think to address this, while still avoiding sensitive information the email message.

1. A change log in the case view which has links to the updated entities and the timestamps of each change.
2. Links from the email could highlight specific posts or sections of the UI to draw the user to the updated Information.
3. Have the option of users to mark data items as read or not. Things that have not been "read" should probably be displayed differently. A change to an item should reset its read status.