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Error while Picture upload after Backup and restore on new Maschine

Open stothew opened this issue 1 year ago • 15 comments

Attempted Debugging

  • [X] I have read the debugging page

Searched GitHub Issues

  • [X] I have searched GitHub for the issue.

Describe the Scenario

Hello together,

I think my migration process is missing a step but can´t point it out. I switched to a new Ubuntu server 24.04 and wanted to migrate Bookstack to it.

What I did:

  • Backup with SQL dump and tarball the files as described in the Bookstack Backup and Restore page.
  • Used Installation Script Ubuntu 24.04 and commented out the Database migration part
  • used the same URL and IP Address as the old Server
  • Imported old Database with MySQL
  • unpacked tarball back to /var/www/bookstack on the new server
  • Changed Bookstack Database user credentials back to the pw from old .env
  • Updated Database with php artisan migrate

Now all seems to be nice. All data / old pictures are here and Bookstack is up to date. But if I try to paste a picture or upload it via Interface I get "Internal Server error"

What did I miss? May something with the App key? But could find any info about "how to switch to the old APP key"

Any hint is welcome :)

Thank you!

Exact BookStack Version

BookStack v24.05.3

Log Content

No response

Hosting Environment

Self-hosted, VMware, Ubuntu 24.04, used official installation script, all up to date

stothew avatar Aug 19 '24 09:08 stothew

Hi @stothew,

May something with the App key? But could find any info about "how to switch to the old APP key"

Doubt that's relevant here, since the APP_KEY is not used for images. That said, it is used for other things like MFA details so you might want to sure this is the same as before (Ensure it's the same as your old .env APP_KEY value).

But if I try to paste a picture or upload it via Interface I get "Internal Server error"

This will likely get logged to the webserver log. Watch the apache error log and reproduce the error scenario, then share back any lines that are logged:

# Watch the apache error log (Ctrl+C to stop watching) 
tail -f /var/log/apache2/error.log

The lines from that (if any) should hold some clues to understand why the error is thrown.

ssddanbrown avatar Aug 19 '24 14:08 ssddanbrown

Hi ssddanbrown,

Thank you for the fast replay! Unfortunately reproducing the error (upload a picture) doesn´t add any lines to my apache error log.

here is the log:

 tail -f /var/log/apache2/error.log
[Mon Aug 19 14:26:47.640480 2024] [mpm_event:notice] [pid 980:tid 126705165686656] AH00492: caught SIGWINCH, shutting down gracefully
[Mon Aug 19 14:27:04.904945 2024] [mpm_event:notice] [pid 941:tid 140004247398272] AH00489: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Aug 19 14:27:04.906342 2024] [core:notice] [pid 941:tid 140004247398272] AH00094: Command line: '/usr/sbin/apache2'
[Mon Aug 19 14:27:05.160923 2024] [proxy:error] [pid 944:tid 140004005250752] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /run/php/php8.3-fpm.sock (*:80) failed
[Mon Aug 19 14:27:05.161033 2024] [proxy_fcgi:error] [pid 944:tid 140004005250752] [client 172.20.0.50:53698] AH01079: failed to make connection to backend: httpd-UDS
[Mon Aug 19 14:27:05.586045 2024] [proxy:error] [pid 943:tid 140004219160256] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /run/php/php8.3-fpm.sock (*:80) failed
[Mon Aug 19 14:27:05.586140 2024] [proxy_fcgi:error] [pid 943:tid 140004219160256] [client 172.20.0.50:53700] AH01079: failed to make connection to backend: httpd-UDS
[Mon Aug 19 14:44:45.958334 2024] [mpm_event:notice] [pid 941:tid 140004247398272] AH00492: caught SIGWINCH, shutting down gracefully
[Mon Aug 19 16:45:09.587023 2024] [mpm_event:notice] [pid 1037:tid 130852814239616] AH00489: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Aug 19 16:45:09.588444 2024] [core:notice] [pid 1037:tid 130852814239616] AH00094: Command line: '/usr/sbin/apache2'

As you can see I tried to restart the whole server but without luck. test

stothew avatar Aug 19 '24 14:08 stothew

Ah, okay, for that error try watching the app log instead:

tail -f /var/www/bookstack/storage/logs/laravel.log

Log messages will start with a timestamp, and the first few lines of each message are most relevant.

ssddanbrown avatar Aug 19 '24 15:08 ssddanbrown

Unfortunately, there are also no lines added while uploading a picture.

output of : tail -f /var/www/bookstack/storage/logs/laravel.log

#0 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(65): PDO->__construct()
#1 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(44): Illuminate\\Database\\Connectors\\Connector->createPdoConnection()
#2 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connectors/MySqlConnector.php(24): Illuminate\\Database\\Connectors\\Connector->createConnection()
#3 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connectors/ConnectionFactory.php(184): Illuminate\\Database\\Connectors\\MySqlConnector->connect()
#4 [internal function]: Illuminate\\Database\\Connectors\\ConnectionFactory->Illuminate\\Database\\Connectors\\{closure}()
#5 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(1339): call_user_func()
#6 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(528): Illuminate\\Database\\Connection->getPdo()
#7 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(423): Illuminate\\Database\\Connection->getPdoForSelect()
#8 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(816): Illuminate\\Database\\Connection->Illuminate\\Database\\{closure}()
#9 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(783): Illuminate\\Database\\Connection->runQueryCallback()
#10 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(414): Illuminate\\Database\\Connection->run()
#11 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Connection.php(401): Illuminate\\Database\\Connection->select()
#12 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Schema/MySqlBuilder.php(41): Illuminate\\Database\\Connection->selectFromWriteConnection()
#13 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Schema/Builder.php(165): Illuminate\\Database\\Schema\\MySqlBuilder->getTables()
#14 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Migrations/DatabaseMigrationRepository.php(184): Illuminate\\Database\\Schema\\Builder->hasTable()
#15 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Migrations/Migrator.php(700): Illuminate\\Database\\Migrations\\DatabaseMigrationRepository->repositoryExists()
#16 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(140): Illuminate\\Database\\Migrations\\Migrator->repositoryExists()
#17 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Support/helpers.php(248): Illuminate\\Database\\Console\\Migrations\\MigrateCommand->Illuminate\\Database\\Console\\Migrations\\{closure}()
#18 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(140): retry()
#19 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(116): Illuminate\\Database\\Console\\Migrations\\MigrateCommand->repositoryExists()
#20 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(84): Illuminate\\Database\\Console\\Migrations\\MigrateCommand->prepareDatabase()
#21 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Migrations/Migrator.php(633): Illuminate\\Database\\Console\\Migrations\\MigrateCommand->Illuminate\\Database\\Console\\Migrations\\{closure}()
#22 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Database/Console/Migrations/MigrateCommand.php(83): Illuminate\\Database\\Migrations\\Migrator->usingConnection()
#23 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Database\\Console\\Migrations\\MigrateCommand->handle()
#24 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Container/Util.php(41): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}()
#25 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure()
#26 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod()
#27 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Container/Container.php(662): Illuminate\\Container\\BoundMethod::call()
#28 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Console/Command.php(211): Illuminate\\Container\\Container->call()
#29 /var/www/bookstack/vendor/symfony/console/Command/Command.php(326): Illuminate\\Console\\Command->execute()
#30 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Console/Command.php(180): Symfony\\Component\\Console\\Command\\Command->run()
#31 /var/www/bookstack/vendor/symfony/console/Application.php(1096): Illuminate\\Console\\Command->run()
#32 /var/www/bookstack/vendor/symfony/console/Application.php(324): Symfony\\Component\\Console\\Application->doRunCommand()
#33 /var/www/bookstack/vendor/symfony/console/Application.php(175): Symfony\\Component\\Console\\Application->doRun()
#34 /var/www/bookstack/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(201): Symfony\\Component\\Console\\Application->run()
#35 /var/www/bookstack/artisan(35): Illuminate\\Foundation\\Console\\Kernel->handle()
#36 {main}
"}

but this was the stack trace of an older error. it was created while the Database user pw was not changed.

So... No, error from today. No lines were added while uploading pictures.... Any other Ideas? Thank you!

stothew avatar Aug 19 '24 15:08 stothew

I noticed the owner changed completely over the different versions. rechte-wiki But when I change the permissions the picture upload says I need to check the write permissions... so I guess it was okay in first place..

Any other/saver way to update from a really old Bookstack version...? do I need to go back?

stothew avatar Aug 20 '24 09:08 stothew

Updating from old versions is fine.

  • If you re-run php artisan migrate what does that output?
  • Can you open the browser development tools (let me know which browser you use if help needed), view the "console" table, the re-produce the error & share back all messages that appear in this console view.

ssddanbrown avatar Aug 20 '24 10:08 ssddanbrown

Thank you so much for the help. here are the requested outputs: grafik grafik Its Firefox 129.0.1 (64Bit)

stothew avatar Aug 20 '24 11:08 stothew

Thanks, no extra clues there though.

While in the browser developer tools, can you open the "Network" tab. Then reproduce the error. You should see an extra (likely red) line appear in this tab after attempting image upload. Click on that line, then view the "response" tab in the sidebar which appears, then screenshot what you see there.

ssddanbrown avatar Aug 20 '24 12:08 ssddanbrown

grafik

<!DOCTYPE html>
<html lang="de-DE"
      dir="ltr"
      class="">
<head>
    <title>Wiki</title>

    <!-- Meta -->
    <meta charset="utf-8">
    <meta name="viewport" content="width=device-width">
    <meta name="token" content="MxoOXhCFXv49tC6mxOhagOO5pGbydjAVH7K3NKsY">
    <meta name="base-url" content="http://wiki.schorndorf-intern.de">
    <meta name="theme-color" content="#9e2929"/>

    <!-- Social Cards Meta -->
    <meta property="og:title" content="Wiki">
    <meta property="og:url" content="http://wiki.schorndorf-intern.de/images/gallery">
    
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    <link rel="icon" type="image/png" sizes="180x180" href="http://wiki.schorndorf-intern.de/icon-180.png">
    <link rel="apple-touch-icon" sizes="180x180" href="http://wiki.schorndorf-intern.de/icon-180.png">
    <link rel="icon" type="image/png" sizes="128x128" href="http://wiki.schorndorf-intern.de/icon-128.png">
    <link rel="icon" type="image/png" sizes="64x64" href="http://wiki.schorndorf-intern.de/icon-64.png">
    <link rel="icon" type="image/png" sizes="32x32" href="http://wiki.schorndorf-intern.de/icon-32.png">

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        --color-primary: #9e2929;
        --color-primary-light: rgba(158,41,41,0.15);
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        --color-bookshelf: #a94747;
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        <a class="px-m py-s skip-to-content-link print-hidden" href="#main-content">Direkt zum Hauptinhalt</a>    <div component="notification"
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Let me know if I can do anything else.

stothew avatar Aug 20 '24 12:08 stothew

Okay, so that confirms an app-level error. What's the output of running ls -alh /var/www/bookstack/storage/logs/?

ssddanbrown avatar Aug 20 '24 13:08 ssddanbrown

grafik

stothew avatar Aug 20 '24 13:08 stothew

Okay, the log is lacking permissions. Update with chown user:www-data /var/www/bookstack/storage/logs/laravel.log.

Then, retry watching the app logs while reproducing the error (tail -f /var/www/bookstack/storage/logs/laravel.log)

ssddanbrown avatar Aug 20 '24 13:08 ssddanbrown

Now it is adding lines: grafik

It says no write permission, but as I said this morning changing the storage permission did not help...

sudo chown -cR www-data /storage
sudo chmod -R 755 /storage

Why did the installation Script not set this? Whats the correct permissions to run smoothly? Thanks again!

stothew avatar Aug 20 '24 14:08 stothew

@stothew Those commands are setting permissions on a /storage folder, which (if exists) would not be part of your BookStack install (since you're specifying a folder at the root of your filesystem).

Why did the installation Script not set this?

It does set some default permissions, but when you copied in old files, or had errors via commands, that may have interfered.

Whats the correct permissions to run smoothly?

You can follow our example permissions approach here: https://www.bookstackapp.com/docs/admin/filesystem-permissions/#example-permissions-approach Be sure to replace barry in those commands with user (I'm assuming going by your screenshots above).

ssddanbrown avatar Aug 20 '24 14:08 ssddanbrown

Ah, okay! I only set it to the storage folder because the old server had the permissions like that. With the permissions set as described in the link, all works fine! May the Link is worth a mention on the Backup and Restore page? after unpacking tarball, reapply the file permissions :)

Thank you so much for digging into my problem! I have used Bookstack for years now and would be very sad to get problems with all that documentation.

Thank you for this wonderful piece of Software, and thanks again for the great help with troubleshooting. Keep up the good work.

if I can help someday, let me know.

stothew avatar Aug 20 '24 14:08 stothew

Good to hear you got things working, I'll therefore close this off.

ssddanbrown avatar Oct 14 '24 14:10 ssddanbrown