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verified publisher icon BadChoice

No email notification to customer on a New Ticket creation

Open blakstrox opened this issue 5 years ago • 1 comments

This app is very good and well built. The only thing I found is there is no notification email is being sent to customers when a new ticket is created. Something like,

Your ticket is created with ID XXXX

Our Agent will attend this ticket asap.

Regards,
Handesk

Can this be done?

blakstrox avatar Dec 11 '20 20:12 blakstrox

Yeah, that would be a nice addition

BadChoice avatar Dec 19 '20 14:12 BadChoice