Ticket Type's & External API Notifications

[jdc1898]

The release contains support for creating ticket types and send outbound API calls.

A type may be "normal" meaning that the created_at and updated_at timestamps are used to calculate the MTTR or "trackable" which will allow a user to pause and resume time while working on a task. This gives the admin the flexibility to use tickets as a vehicle to perform time studies and get a more accurate look into MTTR.

The ApiSendNotification system allows an admin to send outbound REST API calls when the following events occur.

• New ticket is created
• A comment is made on a ticket
• A ticket's status is chenged.