handesk SUGGESTION: add new ticket notification for assistant

Hello,

for us make sense to notify other users (not only admins) for new ticket creation, maybe you can add Assistant::notifyAll($newTicketNotification); to the tap helper in createAndNotify

tap(new TicketCreated($ticket), function ($newTicketNotification) use ($requester) { Admin::notifyAll($newTicketNotification); Assistant::notifyAll($newTicketNotification); $requester->notify($newTicketNotification); });

Best

MM

Mar 06 '19 20:03 MattiaMarchiorato

@insology I am preparing a new feature that will allow outbound notification via an API call. Currently, you provide a URL endpoint and token. Is this what you are looking for or notifying other handesk users?

Mar 07 '19 04:03 jdc1898

@jdc1898 I mean a notification when e new ticket is created, for now only the admin receive the notification, should be useful that also other users leve (for example assistant or all users) can receive a notification

Mar 07 '19 08:03 MattiaMarchiorato

Sounds good to me, actually all users can toggle the notifications so it makes sense that assistants (they are meant to be like support gurus but without admin privilegies) get all tickets

Mar 07 '19 08:03 BadChoice

@BadChoice all the users can toggle the notifications but aren't notified for new tickets, the notifications are only for their assigned tickets updates (is it correct?)

Mar 07 '19 08:03 MattiaMarchiorato

Yes, but we can add the assistants notify too

Mar 07 '19 09:03 BadChoice

@BadChoice perfect, that was my idea.

Mar 07 '19 09:03 MattiaMarchiorato