Automattic
Subscribe block: the block becomes inactive after submitting the first email address
Impacted plugin
Jetpack(on WordPress.com
Quick summary
Enter one email in the subscribe block and the block greys itself out.
Steps to reproduce
- Create a site with a Business plan and add the subscribe block (free subscriptions)
- Go to the site in an incognito browser
- Go to the area where the subscribe block is located
- Enter an email address and subscribe. Click to accept the message
- Notice how the email subscribe box is now greyed out. You can't enter a new email.
This can be recreated reliably on a test site too with the same plan and theme.
Video
https://github.com/user-attachments/assets/5ca82205-f9c1-4b48-9f4a-b4607325ffd5
Site owner impact
Fewer than 20% of the total website/platform users
Severity
Major
What other impact(s) does this issue have?
No response
If a workaround is available, please outline it here.
No response
Platform (Simple and/or Atomic)
No response
📌 REPRODUCTION RESULTS
- Tested on Simple – Replicated
- Tested on Atomic – Replicated
- Replicable outside of Dotcom – No
📌 FINDINGS/SCREENSHOTS/VIDEO
- I'm not seeing the issue on self-hosted.
📌 ACTIONS
- Triaged
- Raised high priority
📌 Message to Author Thank you for reporting this @rickmgithub ! I reported adjusted the steps for the product teams to easily replicate this.
@jeherve since this is coming from Jetpack but affecting only dotcom, is there a particular way to handle it?
Related: #34982, where this was introduced.
Part of me wonders if this shouldn't stay that way. Folks wanting to subscribe using different email addresses may be spammers.
Yeah, it's more of a feature needing iteration rather than a bug.
Here's a related issue and designed improvement:
https://github.com/Automattic/jetpack/issues/39391#issuecomment-2480525406
