clear configuration extension

[ingfreddy8511]

Describe the issue

we have a group policy that installs the extension but we are having a problem that the application deletes the configuration, we go back and configure it and it comes back and it is deleted

Browser

Chrome

Browser Version

Version 103.0.5060.66

Extension Version

6.3.3

[kalimera555]

Hello,

We are having the same issue. Any information that could help ?

[mymindstorm]

Could you provide reproduction steps?

[ac-rkmNn]

This same problem is happening in our environment (probably), so let me write about it.

In Google WS administrator (Google Admin), create a policy to install Authenticator and set it to apply to any client PC.

Launch Chrome on the client PC to which the policy applies, and Authenticator will be installed, but, If you reboot the PC after setting up two-step authentication, all Authenticator settings will disappear. (Even if you reconfigure the settings, they will all disappear when you restart your PC, so you will need to configure the settings each time or import them from a backup.)

*Note This problem does not occur on PCs that are not subject to this policy. It occurs even if Google sync is turned off. It is not related to the contents of the two-step verification setting in Authenticator.

Browser virsion 122.0.6261.71 Extension version 6.3.6

Thank you

[Sneezry]

This same problem is happening in our environment (probably), so let me write about it.

In Google WS administrator (Google Admin), create a policy to install Authenticator and set it to apply to any client PC.

Launch Chrome on the client PC to which the policy applies, and Authenticator will be installed, but, If you reboot the PC after setting up two-step authentication, all Authenticator settings will disappear. (Even if you reconfigure the settings, they will all disappear when you restart your PC, so you will need to configure the settings each time or import them from a backup.)

*Note This problem does not occur on PCs that are not subject to this policy. It occurs even if Google sync is turned off. It is not related to the contents of the two-step verification setting in Authenticator.

Browser virsion 122.0.6261.71 Extension version 6.3.6

Thank you

Do you mean the settings for the extension's appearance and behavior (like theme, scale, and auto-lock) or the data related to your account?

[ac-rkmNn]

After restarting my PC, my account (the account I registered with Authenticator) disappears. My account disappears and it says "No acounts to display. Add your first account now".

[ac-rkmNn]

Is this problem curable?

[mymindstorm]

Could you share a copy of the policies that install and configure the extension?

On Mar 14, 2024, at 8:50 PM, ac-rkmNn @.***> wrote:



Is this problem curable?

— Reply to this email directly, view it on GitHubhttps://github.com/Authenticator-Extension/Authenticator/issues/925#issuecomment-1998776482, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AGUAT3Q6BRRDRQAOXRTOWUTYYJHVXAVCNFSM52X6QQR2U5DIOJSWCZC7NNSXTN2JONZXKZKDN5WW2ZLOOQ5TCOJZHA3TONRUHAZA. You are receiving this because you commented.Message ID: @.***>

[mymindstorm]

I just created the following policy, applied it to a fresh chrome profile, added an account, and rebooted. I did not lose data.

[ac-rkmNn]

We understood it was due to company policy and we have begun reviewing our policies Thank you for your review!

[mymindstorm]

@ac-rkmNn could you share which policy was causing this?