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can`t restore my keys when i press restore its shows one code only although this backup has many keys also when I try to add new key and scan it say that error Unrecognized QR code.

Open canurit opened this issue 5 years ago • 6 comments

Describe the bug: <Describe the issue with Authenticator>

Platform: <This is required>

  • Browser: [Chrome, Firefox]
  • Browser Version:

canurit avatar Apr 22 '20 20:04 canurit

Did you import using the "Import Backup" button? Please follow these steps and try to import again.

If the QR code for a new code is not recognized, use manual entry to add the code.

mymindstorm avatar Apr 22 '20 21:04 mymindstorm

Thanks for your fast reply, i try many times and once I add press restore and add my password and say success I found one code restored only but the restore file has many codes inside it but they don`t show inside the extension !!

Screenshot_1058

Screenshot_1059

canurit avatar Apr 22 '20 21:04 canurit

Please import the codes while the console is open and paste any error messages. https://authenticator.cc/docs/en/debug-info

What version are you using?

mymindstorm avatar Apr 22 '20 21:04 mymindstorm

6.0.1 V

and this is the msgs from Console DevTools failed to load SourceMap: Could not load content for chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/dist/popup.js.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME DevTools failed to load SourceMap: Could not load content for chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/dist/argon.js.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME DevTools failed to load SourceMap: Could not load content for chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/css/popup.css.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME

Screenshot_1062

Plus I tested it on all browser like edge and brave, chrome, firefox

canurit avatar Apr 22 '20 21:04 canurit

Can you try and copy the backup into the text backup screen? (make sure to check the encrypted box)

If that doesn't work I'll make a tool to figure out what's going on with your backup.

mymindstorm avatar Apr 23 '20 18:04 mymindstorm

We will skip entries decrypted failed. Is there a key field in your backup?

Sneezry avatar May 21 '20 16:05 Sneezry