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verified publisher icon AgoraIO

Getting error code 9 on IOS during login

Open ryan-1194 opened this issue 3 years ago • 9 comments

Hi there,

I am having an issue logging in to agora when using LTE connection on IOS. While searching i found this post https://stackoverflow.com/questions/69095140/agora-rtm-login-getting-a-timeout-error-code-9 on stack overflow, I was just wondering if it is related to this issue?

Thanks.

ryan-1194 avatar May 06 '22 04:05 ryan-1194

so it works on other network?

plutoless avatar May 06 '22 05:05 plutoless

Yes it works using wifi with IPv4. But using other network with IPv6 does not work.

ryan-1194 avatar May 06 '22 06:05 ryan-1194

@ryan-1194 let me confirm with SDK team. will come back to you soon

plutoless avatar May 06 '22 06:05 plutoless

Thank you so much @plutoless . We only have problem with IOS, android works fine.

ryan-1194 avatar May 06 '22 06:05 ryan-1194

@ryan-1194 just confirmed currently version do have issues supporting ipv6. we will release a version supporting ipv6 fully on August.

plutoless avatar May 06 '22 09:05 plutoless

@plutoless Thank you for the confirmation. By the way do you have any work around or suggestions regarding this while waiting for the version that supports ipv6?

ryan-1194 avatar May 06 '22 15:05 ryan-1194

@ryan-1194 i'm sorry but there's no known workaround for this for the moment. i'm afraid you will have to wait till august.

plutoless avatar May 07 '22 04:05 plutoless

@plutoless Thank you for the response

ryan-1194 avatar May 11 '22 05:05 ryan-1194

Hi @plutoless, also seeing this issue. For my app we rely on the rtm package for some solutions to live streaming setups as mentioned in the agora docs, this issue not being resolved until August will force us to migrate off of using agora-rtm. Is there any possibility of this issue being fixed sooner?

maxbbb avatar May 16 '22 15:05 maxbbb