RTM RTM:ERROR Kicked off by remote session (Web version)

Hi, I've been trying to run my project using RTM SDK but always a got this message. Any suggestion to solve that?

Jul 02 '20 03:07 jgbotelho3

hi it looks like you have two machine logging into the same account. in this case current account has been kicked off by remote login. you may try to login with different account.

Jul 03 '20 14:07 plutoless

Same issue here. Is it not possible to open two chats at the same time with the same user? (say user has opened multiple tabs).

Feb 21 '21 11:02 lapinvert

@lapinvert no the useraccount has to be unique, it's used to identify a user.

Feb 28 '21 12:02 plutoless

@plutoless Is there any event to check if user is kicked or any error raised?

Jul 07 '21 15:07 sherazakbar50

@plutoless Is there any event to check if user is kicked or any error raised?

https://docs.agora.io/en/Real-time-Messaging/reconnecting_web?platform=Web these docs should help

Jan 12 '22 14:01 Jonty800

hi it looks like you have two machine logging into the same account. in this case current account has been kicked off by remote login. you may try to login with different account.

hi @plutoless what if user need to use multi device? how do I solve this condition

Jul 18 '22 13:07 aungkhantzaw777

@aungkhantzaw777 you may design a username system, e.g. peter-ios, peter-android by decomposing the username you may find out who this person is, and the current device he is using. The other approach is to generate a unique id system for each device each user has, in this case login RTM with the device id instead of userId.

Jul 19 '22 01:07 plutoless