Filter Update error

[jimmysofat6864]

Prerequisites

Please answer the following questions for yourself before submitting an issue. YOU MAY DELETE THE PREREQUISITES SECTION.

• [X] I am running the latest version
• [X] I checked the documentation and found no answer
• [X] I checked to make sure that this issue has not already been filed

Issue Details

• AdGuard version:
  • 4.5.2(1010)
• Device model and storage size:
  • iPhone 13 128GB
• Operating system and version:
  • 17.2.1
• Browser or App:
  • Safari

Expected Behavior

Filters update normally and tell me how many were updated.

Actual Behavior

Constantly getting filter update error. I even tried resetting the app and I still get filter update error with the stock filters.

Screenshots

Screenshot:

Additional Information

I even reset the app and use the stock filter config but I still get filter update error.

[Versty]

@jimmysofat6864 Thank you for reporting!

We would like to take a look at the logs from your device. Please follow the steps below to help us investigate this issue.

1. Open Settings --> General --> Turn Advanced mode on --> Advanced settings --> Turn Debug logs switch on;
2. Reproduce the issue and remember the exact time when it happened;
3. Open the settings --> Support --> Export logs;
4. System popup will be opened --> Choose "Mail" app;
5. Enter [email protected] as a recipient;
6. Mention this issue number in the subject and add the time the issue was reproduced at.

[jimmysofat6864]

@jimmysofat6864 Thank you for reporting!

We would like to take a look at the logs from your device. Please follow the steps below to help us investigate this issue.

1. Open Settings --> General --> Turn Advanced mode on --> Advanced settings --> Turn Debug logs switch on;
2. Reproduce the issue and remember the exact time when it happened;
3. Open the settings --> Support --> Export logs;
4. System popup will be opened --> Choose "Mail" app;
5. Enter [email protected] as a recipient;
6. Mention this issue number in the subject and add the time the issue was reproduced at.

Logs sent suggestion to reinstall AdGuard didn't work at all.

[Versty]

@jimmysofat6864 Thank you, we have examined your logs and found the root cause. This issue will be fixed in the feature versions.

As a temporary solution, please reboot your device and try updating the filters again.

[Versty]

@jimmysofat6864 Could you please disable all filters except for filters provided by AdGuard and try to check for updates again?

[DoodleFloof]

Can I mail my logs? The odd thing is that my ipad doesn't get the filter update error message. Only my iphone.

[ihurin]

Just in case, logs in ZD#912225