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Unable to connect airtel wifi calling

Open hiteshkkk opened this issue 8 months ago • 5 comments

Please answer the following questions for yourself before submitting an issue

  • [x] Filters were updated before reproducing an issue
  • [x] I checked the knowledge base and found no answer
  • [x] I checked to make sure that this issue has not already been filed

AdGuard version

4.6.2

Environment

  • OS version: Android 15 (Oxygen os 15)
  • Device: Oneplus 13

I have tried almost everything but cannot use wifi calling on airtel.

have updated all the ip address in ipv4 too.

when i disable adguard, wifi calling gets connected and then when i enable adguard back, wifi calling still works. its just initial connection. jio wifi calling used to work fine with jio ip address filtered. but, with airtel, it does not.

help would be appreciated.

HTTPS filtering

  • [x] yes, I do

Root access

  • [ ] yes, I have it

Integration with AdGuard VPN

  • [ ] yes, I do

Routing mode

Local VPN

Ad Blocking

AdGuard Base filter

Privacy

AdGuard Tracking Protection filter

Social

No response

Annoyances

AdGuard Annoyances filter

Security

Online Malicious URL Blocklist

Language-specific

No response

Other

No response

Which DNS server do you use?

Automatic DNS

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Issue Details

Steps to reproduce: 1. 2. 3.

Expected Behavior

No response

Actual Behavior

unable to connect airtel wifi calling

Screenshots

Screenshot 1

Additional Information

No response

hiteshkkk avatar May 08 '25 10:05 hiteshkkk

Did you try following this manual? #2550

ESurina avatar May 16 '25 14:05 ESurina

Yes, already did that.

hiteshkkk avatar May 16 '25 15:05 hiteshkkk

Also tried this. I'm on T-Mobile.

bjorktribe avatar May 23 '25 16:05 bjorktribe

Similar again to #5660 #5735

zamanmh1 avatar Jun 08 '25 20:06 zamanmh1

The only problem is that you haven't added all the addresses that Airtel uses. Try looking in Recent activity to see which addresses are being requested while using Wi-Fi Calling. Also, if Airtel uses IPv6, you need to find these addresses and exclude them from filtering too and enable IPv6 filtering.

ESurina avatar Jun 18 '25 15:06 ESurina

In order to troubleshoot this issue, we need to get your system logs.

Here's what we need you to do:

  1. Get to a state where VoWiFi is active.
  2. Collect logs: -use this manual
  3. Send this file to [email protected]:
    • include [android] keyword and 5716 in the subject of your email
    • specify the exact time when the issue occurred

ESurina avatar Jul 07 '25 10:07 ESurina

@hiteshkkk I remind you to send us your system logs.

ESurina avatar Jul 21 '25 15:07 ESurina