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No Sync and no new items

Open ACDelta opened this issue 1 year ago • 5 comments

After purchasing the premium i added my account on the EU-Server. Login seems to work, two faktor is also verified. But after this, there is no sync. I can neither see existing records nor add new ("Cipher must have an account"), but there are no accounts selectable.

Unfortunately, since the app doesn't allow screenshots, I can't upload any here.

Please fix that problem!

ACDelta avatar May 08 '24 08:05 ACDelta

If you go to Settings / Accounts / Your account, do you see your account or any sync errors in it? How many records does your account have?

PS: You can make screenshots if you check Settings / Security / Allow screenshots.

AChep avatar May 08 '24 08:05 AChep

I see my account but no errors, even if i start sync manually. Unbenannt

ACDelta avatar May 08 '24 08:05 ACDelta

How many of the items, folders and organizations do you really have?

AChep avatar May 08 '24 08:05 AChep

~1500 items, no folders and 1 organization.

ACDelta avatar May 08 '24 08:05 ACDelta

Can I attempt self-troubleshooting by turning on an agent? Or check it out by installing old installation packages! Or log in with another device and see if you can try it! Change the network! Try using traffic Problems can be accurately found through troubleshooting, so that developers can quickly fix them

A3148475824 avatar May 09 '24 04:05 A3148475824

Should be fixed now since https://github.com/AChep/keyguard-app/releases/tag/r20240620

AChep avatar Jun 20 '24 06:06 AChep