ACINQ
Unable to restore from backup seed phrase
As the title says. This is a valid seed phrase and I'm attempting to restore it on a new install of Phoenix. However each time on the new install Phoenix says the mnemonic is invalid. There is very little BTC in this wallet so I'm not personally concerned about my issue but this is a massive issue for anyone depending on backup seed phrases.
I just tested backup recovery and it does work for me. Is this iOS or Android?
Are you 100% sure your seed is correct (if you can, please setup a new wallet from seed and try restoring it to see if you can reproduce the issue)?
This website might be helpful for you: https://iancoleman.io/bip39/ (Be sure to select "12 word" length, and English language.)
Two common problems are:
- mistyped word
- correct words, wrong order
If the word was "glow", and you wrote down "flow", then Phoenix should help by showing you that "flow" isn't in the wordlist. (The website linked above will also tell you the same thing.) However, it's more difficult if your typo is actually in the wordlist. For example if the word was "fine" and you wrote "find". In this case, all the words are in the wordlist, but the mnemonic will be invalid (because the checksum will be wrong).
I just tested backup recovery and it does work for me. Is this iOS or Android?
Are you 100% sure your seed is correct (if you can, please setup a new wallet from seed and try restoring it to see if you can reproduce the issue)?
This is Android and yes I am 1,000% sure the seed phrase is correct. I had the old Phoenix side by side with the new one when restoring the mnemonic and it was unable to. Maybe it was a network connectivity issue? Would that influence wallet restoration?
I've been unable to reproduce the issue using newly generated phrases from Phoenix.
This website might be helpful for you: https://iancoleman.io/bip39/ (Be sure to select "12 word" length, and English language.)
According to this tool the mnemonic that Phoenix wallet is unable to restore is a valid mnemonic
I've been unable to reproduce the issue using newly generated phrases from Phoenix.
Are you still able to produce the issue using the original mnemonic?
Maybe it was a network connectivity issue? Would that influence wallet restoration?
It shouldn't. But that's the nature of bugs :smiley: We will investigate, and try to reproduce.