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Attended Transfer
I know that Telephone can blind transfer. You hit T, dial the number, talk to the destination, then push the Transfer button for the new call to connect to the transferred call. You can choose to talk to the new destination first, but the original call can't hear that.
However, I cannot seem to find any documentation or any intuitive way to do an Attended Transfer. That is, you hit transfer, talk to the destination, then join all three channels for a little while for an introduction, and then hang up and leave the other two channels connected.
Is Attended Transfer hiding somewhere, or would this qualify as a feature request?
I'm also interested in this feature. I just subscribed to Telephone Pro in the hopes that attended transfer can be implemented. :)
MicroSIP has this functionality in Windows, so it would be fantastic if this can be added to Telephone.
I know that Telephone can blind transfer. You hit T, dial the number, talk to the destination, then push the Transfer button for the new call to connect to the transferred call. You can choose to talk to the new destination first, but the original call can't hear that.
This is exactly what an attended transfer is.
Is there an option to join all of the channels before releasing? Sometimes representatives want the caller to hear the introduction.
There's no such option. I also wonder how this should be implemented. As mentioned above, Telephone currently has the attended transfer implemented in a standard way for SIP. Talking to both parties simultaneously, however, sounds like a temporary conference before the actual transfer. Nobody else has asked for this so far, but the idea sounds nice.
I am pretty sure that it is possible with SIP because our Polycom SIP phones do it. Our agents first talk privately with the person they are transferring to, and then join all of the channels for the hand-off with the caller listening. It must be SIP because I can watch as all three channels are joined into the bridge in the Asterisk logs.
The impetus for this request was that everyone had to work from home in early 2020 without a Polycom. Agents complained that they were missing this feature when I asked them to use Telephone if they didn't have a Polycom at home yet. Most of them have Polycoms at home now, so I am not as worried about this feature anymore. But it would still be nice.